Holiday Inn Strasbourg - Nord by IHG

This hotel offers a pleasant stay, distinguished by its tranquil lake views and convenient access to Strasbourg. Guests frequently highlight the spacious rooms, comfortable beds, and the consistently attentive and friendly staff. Its location, slightly outside the city center but with excellent public transport links, makes it an ideal choice for business travelers seeking a quiet retreat, holidaymakers exploring the region, and families or couples on a stopover. The availability of free parking is a significant advantage for those traveling by car. To enhance your experience, consider requesting a room with a lake view for a more scenic outlook, and be sure to utilize the efficient bus service for easy access to the city center.

Facilities & Amenities
The hotel provides convenient free parking, though some guests have noted it can become full during peak times. Rooms are generally well-equipped, featuring mini-bars and complimentary water, tea, and coffee facilities. While a fitness center is available, some guests found it inadequate or noted it was closed for renovation during their stay. A recurring point of discussion is the bathroom door design, often described as a sliding glass panel that does not fully close, leading to a lack of privacy. The hotel also offers electric vehicle charging spots, which are appreciated by those with compatible cars. Most guests find the overall facilities to be modern and well-maintained, contributing to a comfortable stay.

Cleanliness & Room Comfort
Guests generally praise the hotel's cleanliness, describing rooms as impeccable and well-maintained. The comfortable beds and quality linens are consistently highlighted, ensuring a restful night's sleep. Many rooms are noted for being spacious, providing ample room for relaxation. However, feedback on room comfort is mixed regarding temperature control; some guests reported issues with the heating or air conditioning being difficult to regulate, leading to rooms feeling too cold or too warm. While some reviews mention quiet surroundings, others experienced noise from slamming doors, other guests, or road traffic. Isolated concerns about bathroom condition, including worn fixtures or minor mold, have also been raised.

Dining & Food Quality
The hotel's restaurant receives positive remarks for its dinner offerings, with guests describing the food as very good and providing excellent value. The breakfast buffet is frequently mentioned as being copious and varied, offering a wide selection of items. However, feedback on breakfast service is mixed; some guests reported issues with slow replenishment of items, a lack of choice, or staff being overwhelmed during busy periods, leading to shortages of items like pastries or cups. The price of breakfast is also a point of contention for some, who find it excessive given the occasional service issues or limited hot food options like cold eggs.

Location & Accessibility
The hotel's location is generally well-regarded, situated in a quiet area slightly outside the immediate city center but offering excellent accessibility. It is conveniently located near the motorway, making it an ideal stopover point. A significant advantage is the free parking available on-site. Guests appreciate the ease of reaching Strasbourg city center, typically within 15-20 minutes, thanks to a nearby bus stop with frequent and efficient services. The hotel's setting next to a lake provides a pleasant view and opportunities for walks, though some guests note the surrounding business park has limited options for shops or restaurants within walking distance.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend their attentiveness and willingness to assist with requests, contributing to a welcoming atmosphere. The check-in and check-out processes are generally described as quick and efficient. However, some guests have reported negative experiences related to booking issues, including cancelled reservations without clear explanations or difficulties in resolving discrepancies. There have also been instances where staff responsiveness to specific requests, such as providing additional room amenities or addressing maintenance concerns like heating, was perceived as slow or inadequate.

Additional Information
A notable policy at the hotel is the requirement for a damage deposit, typically around 150 euros, which some guests found unusual and reported delays in its refund after check-out. The hotel also offers free electric vehicle charging stations, a convenient amenity for those traveling with EVs. While generally positive, some guests experienced significant reservation problems, including instances of overbooking or cancellations without prior notification, leading to considerable inconvenience. The hotel's "energy sobriety" approach, which can result in cooler room temperatures or dimly lit common areas, has been mentioned by some guests as a unique aspect of their stay.