Hyatt Place across from Universal Orlando Resort

This hotel is a popular choice for visitors to Orlando, particularly those heading to Universal Studios, thanks to its convenient location and family-friendly amenities. Its signature feature is its exceptional proximity to the theme parks, often within walking distance or a short shuttle ride, making it an ideal base for theme park enthusiasts and families seeking easy access to attractions. Guests consistently highlight the spacious rooms and the generally friendly and accommodating staff. The hotel is well-suited for travelers who appreciate comfortable accommodations and a good breakfast before a day of adventure. To make the most of your stay, it is advisable to book the park shuttle in advance due to high demand and be prepared for potential waits for the elevators, which are a recurring concern for some guests.

Facilities & Amenities
The hotel's elevators are a frequent point of discussion among guests, with many reviews noting that one or both are often out of service, leading to significant wait times or the need to use the stairs, especially for rooms on higher floors. The pool area is generally described as clean and suitable for a quick dip, with some guests appreciating the adjacent bar service. The fitness center receives mixed reviews, with some finding it average and noting issues like humidity or a lack of air conditioning. Guests benefit from free Wi-Fi throughout the property. While ice machines are available, some guests reported them being broken or noisy. The hotel also offers laundry facilities for guest use, which are self-service and card-operated, adding convenience for longer stays.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is somewhat varied. Many guests praise the spacious rooms, often highlighting the convenience of bunk beds and sliding walls for families, and appreciate the overall cleanliness. The beds generally receive positive comments for being comfortable, though some guests found them too soft or worn. In-room amenities like a microwave, mini-fridge, small sink, and coffee maker are frequently appreciated for added convenience. However, some reviews mention specific cleanliness issues, such as hairs in the tub, mold in the shower, dirty carpets, or unpleasant odors. Noise levels are typically low, contributing to a peaceful stay, but occasional disturbances from ice machines or emergency stairs have been noted. The bathroom design is a common point of contention, often described as very small with the sink located outside the main area, and some report issues with faucets or drainage.

Dining & Food Quality
The hotel's breakfast is a significant draw for many guests, often described as complimentary, delicious, and offering a good variety of options. Guests frequently mention hot items like eggs, bacon or turkey sausage, potatoes, and pancakes, alongside cereals, fruit, coffee, and juice. The quality is generally considered good and filling, providing a solid start to the day. However, some guests find the breakfast offerings to be mediocre, repetitive, or note that items can be cold. The fruit selection sometimes receives mixed feedback, with comments about it being unripe or stale. The breakfast service typically ends by 9:30 AM, which some guests find to be too early. Beyond breakfast, the hotel also features a bar that serves drinks and some food options, with a popular happy hour.

Location & Accessibility
The hotel's central location is a major highlight, especially for those visiting Universal Studios. Many guests appreciate being within walking distance (typically 15-30 minutes) or a very short drive to the theme parks. A complimentary shuttle service to Universal is a significant perk, helping guests save on parking fees at the parks, though it is frequently criticized for having limited hours, requiring advance booking, and often being full. The hotel is also conveniently located near International Drive, offering easy access to a wide array of restaurants, bars, and shopping outlets. However, a recurring point of dissatisfaction is the parking fee, which guests consistently find to be expensive and an unexpected additional cost, despite the availability of ample self-parking spaces.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently praising their friendliness, helpfulness, and accommodating nature. Many reviews highlight the staff's willingness to go "above and beyond" to ensure a pleasant stay, from the quick check-in process to their attentive service throughout. Guests appreciate the staff's professionalism and caring demeanor. However, feedback regarding housekeeping is mixed; while some guests commend the attentiveness and cleanliness, others report issues such as rooms not being cleaned daily (often every two or three days), sheets not being changed, or toiletries not being refilled. Some guests also experienced a lack of empathy when reporting significant room issues, while others found staff to be very responsive in resolving problems like water pressure or air conditioning malfunctions.

Additional Information
The hotel offers several features that enhance the guest experience, though some come with additional considerations. A pet-friendly policy is in place, accommodating guests traveling with their animals. Guests should be aware of package receiving fees if ordering items online, as a charge is applied per package. Similarly, early check-in and early check-out fees may apply, which some guests found surprising. Many rooms are equipped with convenient in-room kitchenettes, including a microwave, mini-fridge, and small sink, which are highly valued for preparing snacks or light meals. For families, the availability of bunk beds and sliding walls in some rooms provides excellent privacy and space. The hotel also provides laundry facilities for guest use, offering a practical amenity for longer stays. Some guests noted issues with AC motion sensors that can cause the unit to turn off, leading to rooms becoming warm.