NH Collection San Sebastián Aránzazu

This hotel offers a welcoming retreat, particularly noted for its genuinely dog-friendly approach, providing amenities like beds and bowls for furry companions. Its signature feature is its prime location in a quiet, upscale residential area, just a short stroll from Ondarreta Beach. This makes it an excellent choice for pet owners seeking a comfortable stay, families looking for beach access and a peaceful environment, and sightseers who appreciate a tranquil base with convenient access to public transport for exploring the city. Guests consistently highlight the hotel's exceptional cleanliness, the comfort of its accommodations, and the consistently friendly and professional service from the staff. The breakfast also receives widespread praise for its quality and variety. To enhance your stay, consider requesting a renovated room, particularly on the fourth floor, and be aware that while the hotel is pet-friendly, a specific fee applies.

Facilities & Amenities
Guests generally find the hotel well-equipped, offering a range of amenities that contribute to a comfortable stay. Many appreciate the convenience of in-room coffee makers and the provision of complimentary water. Rooms are often described as featuring modern conveniences such as wireless chargers, USB and USB-C ports, and good hair dryers. Some guests have noted the presence of an anti-fog mirror in the bathroom, adding to the convenience. However, feedback on certain amenities is mixed; some long-time guests have observed the removal of bathrobes and slippers, and the replacement of individual toiletries with pump dispensers. A recurring concern for some is the strong room aroma, which can be overpowering. While the elevators are generally functional, some guests with pets have noted that the sensors could be improved for easier access.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as immaculate, spotless, and well-maintained, even for those traveling with young children. Bed comfort is a standout feature, frequently highlighted for providing a restful night's sleep, though a few guests found the extra beds or specific mattresses to be less comfortable. Rooms are generally perceived as spacious and functional, with some renovated rooms on the fourth floor being particularly well-received. However, there are mixed reviews regarding noise levels; while many find the rooms quiet and well-insulated, some report audible street noise, traffic noise, or occasional dog barking from other guests. A significant concern for several guests is the air conditioning, which is centrally controlled and often reported as insufficient, leading to warm rooms and the need to open windows, which then introduces external noise. Additionally, one review noted a slippery bathtub as a safety concern.

Dining & Food Quality
The hotel's dining options are a significant highlight for many guests, with the breakfast buffet consistently receiving glowing reviews. Guests praise its outstanding quality, wide variety of food and drinks, and the option for made-to-order eggs with desired accompaniments. The inclusion of a pintxo-stand at breakfast is also a unique and appreciated touch. While the overall breakfast experience is highly positive, a few guests found the coffee quality to be less than ideal, particularly with vegetable milk options, and some noted that the juices could be improved. The hotel's restaurant, Kukuarri, is frequently described as a pleasant surprise, offering high-quality dishes and a professional dining experience. The bar is also a popular spot, known for its lively atmosphere, good bar food, and excellent tapas ribs. Room service is available and generally well-regarded for its quality and punctuality, though some guests noted its limited operating hours.

Location & Accessibility
The hotel boasts a favorable location in a quiet residential area, offering a peaceful retreat while remaining accessible to the city's attractions. It is conveniently situated just a short walk, typically 5-10 minutes, from Ondarreta Beach, making it ideal for beachgoers. While the Old Town and city center are a longer walk, approximately 30-45 minutes, many guests enjoy the pleasant seaside promenade stroll. For those preferring not to walk, public buses are readily available near the hotel, providing easy and affordable access to various parts of the city. The surrounding neighborhood is well-served with numerous local bars and restaurants, as well as a supermarket and bakery nearby. Parking is available in a secure underground garage, which is noted for its convenience, though guests frequently mention the parking fee as being expensive. Some guests also found the garage's entry/exit ramp to be challenging.

Staff & Service
The hotel staff consistently receives high praise for their exceptional helpfulness, friendliness, and attentive service. Many guests highlight the team's professionalism and willingness to go above and beyond to ensure a comfortable stay, from providing local recommendations to assisting with unexpected needs, such as medical care arrangements. The housekeeping team is frequently commended for their efficiency and for maintaining the rooms in an immaculate condition. The hotel's pet-friendly service is particularly appreciated, with staff providing thoughtful amenities like dog beds and bowls, and making pets feel genuinely welcome. Similarly, family-friendly service is noted, with children receiving special attention like welcome kits. While most experiences with check-in and check-out are positive, described as quick and efficient, a few guests found the process to be somewhat impersonal or slow. Overall, the staff's dedication to guest satisfaction is a recurring theme in reviews.

Additional Information
The hotel offers several unique aspects that enhance the guest experience. Its strong pet-friendly policy is a significant draw for many, with the hotel going beyond mere tolerance by providing dog beds and bowls in rooms. However, guests should be aware that a pet fee is applied, which some have found to be on the higher side or inconsistently communicated. While the hotel aims for a pleasant ambiance, some guests have found the pervasive room aroma to be too strong. For entertainment, the in-room televisions are noted by some as lacking modern features like Smart TV capabilities or a wide selection of English channels. On a positive note, the hotel has been observed to offer thoughtful gestures, such as providing sweets for special occasions like birthdays. Guests also frequently mention that the rooms on the fourth floor have been recently renovated, offering a more modern and spacious experience.