Novotel Pune Nagar Road

The hotel is a popular choice for many, particularly noted for its strategic location near the airport and business district, making it a convenient hub for both business travelers and families seeking a staycation. Guests frequently highlight the hotel's consistent cleanliness, comfortable accommodations, and the generally attentive service provided by the staff. Its signature feature, a unique swing in some rooms, adds a memorable and lively touch to the stay. For sightseers, its proximity to the metro and a large shopping mall offers easy access to local attractions and entertainment. To ensure a smoother experience, guests are advised to confirm check-in and check-out times in advance, as these can sometimes be unconventional, and to be aware that room service may experience delays during peak periods.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The swimming pool is frequently praised as a relaxing and clean area, enjoyed by families and children, though some guests noted it was undergoing renovation or had limited hours. A well-equipped gym is available for fitness enthusiasts, though a few found it small or temporarily non-functional. The hotel features a vibrant bar, often highlighted for its excellent cocktails and friendly bartenders. Guests can also indulge in treatments at the spa, which is described as wonderful and well-priced. While Wi-Fi is available, some reviews indicate issues with connectivity, ancient routers, or insufficient bandwidth for multiple devices. Other amenities include a kids' play area, an EV charging spot, and spacious parking with valet service. Some rooms uniquely feature a swing, adding a distinctive touch.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, describing rooms as tidy, well-maintained, and hygienic. The spacious rooms are often highlighted for their comfort, with many appreciating the comfortable beds that ensure a restful sleep. While some rooms are renovated, offering a refreshed ambiance, a few guests noted that older rooms might have less appealing wall finishes or design choices. Bathrooms are typically clean and well-designed, often featuring separate areas for the basin, shower, and commode. However, some reviews mention issues such as flush tank malfunctions, poor water drainage, aging fixtures, or a lack of ventilation. Noise can occasionally be a concern, particularly from traffic congestion or events, despite efforts at soundproofing. In-room amenities like the AC sometimes receive mixed feedback regarding cooling efficiency, and some guests reported non-working sockets or mini-fridges.

Dining & Food Quality
The hotel's dining experience receives varied feedback, with the breakfast consistently praised for its excellent spread, wide variety, and delicious options, often described as one of the best in the city. Guests particularly enjoy the South Indian selections and freshly prepared items like scrambled eggs. However, the overall food quality for other meals, especially the lunch and dinner buffets, garners mixed reviews; some find it average, lacking western choices, or note a perceived effort at cost-cutting with limited main dishes and disappointing snacks and sweets. Room service food can be a point of contention, with reports of cold dishes and long delivery times, though some found the quality acceptable. The restaurant ambiance is generally pleasant, sometimes enhanced by live music. A significant concern raised by some guests is a potential food safety lapse, with multiple reports of illness after consuming the buffet.

Location & Accessibility
The hotel boasts a highly strategic location, being just a short drive from the airport and conveniently situated in the city center, close to the business district. This makes it an ideal base for both quick layovers and extended stays for corporate travelers. Its proximity to public transportation, including a metro station, and popular shopping destinations like the Phoenix shopping mall and Liberty Mall, is a significant advantage for guests looking to explore the area. While the location offers excellent accessibility, some guests noted that traffic congestion nearby can lead to noise and challenging entry or exit at times. The hotel provides ample parking, including valet service and an EV charging spot, catering to guests arriving by car.

Staff & Service
The hotel staff generally receives high praise for their courteous, helpful, and attentive service, contributing significantly to a positive guest experience. Many guests highlight the friendly staff and their eagerness to ensure a comfortable stay. The check-in process is often described as smooth and efficient, though some reviews mention delays or issues with billing and communication. Housekeeping is consistently commended for its responsiveness and maintaining clean, well-kept rooms. While room service is appreciated by some for its promptness, others report significant delays and a need for multiple attempts to receive requested items. Overall, the staff's professionalism and willingness to address requests immediately are recurring themes, though a few isolated incidents of perceived indifference or lack of training were noted, particularly concerning complex billing issues or specific service requests.

Additional Information
Guests should be aware of certain operational aspects that may impact their stay. The hotel has a unique 3 PM check-in time, which has led to considerable waiting periods for some guests, contrasting with an 11 AM check-out policy. There have been instances of dynamic room pricing, where "premier" rooms, despite being similar in size to standard ones, are priced significantly higher due to recent renovations, primarily involving lighting. Some guests have reported credit card and billing discrepancies, including duplicate charges and issues with prepaid bookings not being recognized, leading to frustration and unresolved refunds. Furthermore, the hotel is undergoing ongoing renovation, which can affect access to certain areas like the pool. Other minor issues include non-functional telephone lines in rooms and the absence of a dedicated rooftop or open hangout area.