Hotel Panna Vilas Palace

This hotel offers a memorable stay, particularly distinguished by its stunning lake views from the rooftop restaurant and many rooms, providing a serene and picturesque backdrop. It is an ideal choice for couples seeking a romantic and peaceful retreat, as well as sightseers and families who appreciate a prime location with easy access to attractions. Business travelers will also find the hotel suitable due to its accessibility and attentive service. Guests consistently highlight the hotel's charming ambiance, comfortable accommodations, and the dedication of its staff. To enhance your experience, consider requesting a lake-facing room for the best vistas, and it is advisable to confirm your specific room type upon check-in to ensure it matches your booking.

Facilities & Amenities
The hotel boasts a captivating rooftop restaurant that offers breathtaking views, often accompanied by live music, creating a delightful dining atmosphere. The property itself is a heritage building, adorned with a rich collection of antiques, artworks, and traditional decor, including armor and paintings, which contribute to its unique charm and provide a museum-like experience. Guests appreciate the presence of a common balcony for relaxation and the hotel's pet-friendly policy. A notable and highly praised aspect is the hotel's commitment to inclusive employment, hiring physically challenged individuals. However, many guests frequently noted the absence of a lift, which can be inconvenient, especially for rooms on higher floors. There is also no swimming pool on the premises.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness and the overall well-maintained condition of the property. Rooms are often described as comfortable, well-appointed, and featuring elegant decor with a heritage feel. Many reviews highlight the comfortable beds, spacious bathrooms, and high-quality fittings, along with a good quality mattress, ensuring a restful stay. However, feedback on room comfort is mixed; some guests found rooms to be small or cramped, with occasional issues like poor ventilation. Recurring concerns include unpleasant smells (such as smoking or drainage) and inconsistent hot water availability in bathrooms. A few guests also reported receiving rooms that did not match the pictures or descriptions provided at booking.

Dining & Food Quality
The hotel's rooftop restaurant is a major draw, celebrated for its ambiance, stunning views, and often featuring live music. Many guests praise the delicious food, noting its premium quality and great variety, encompassing both local and international dishes. The breakfast spread is generally well-regarded, with some specific dishes like the chicken platter, Malai Kofta, and lasagna receiving special commendation. Conversely, a significant number of guests found the food overpriced for the quality offered, describing it as sub-par or bland. Some experienced long wait times for their orders, and the breakfast options were occasionally criticized for being limited or repetitive.

Location & Accessibility
The hotel enjoys a prime location directly opposite Fateh Sagar Lake, providing stunning views and easy access for morning walks along the lakeside. This setting offers a peaceful atmosphere, effectively distancing guests from the city's main hustle and bustle, yet it remains accessible to the Old City area, typically a 10-15 minute drive away. While its proximity to the lake is a significant advantage, some guests noted that the hotel is relatively far from the main market, which can make ordering deliveries or finding local transportation like autos or cabs challenging, particularly in the evenings. Parking is available, though some guests mentioned it could be limited or require parking on the road.

Staff & Service
The hotel staff consistently receives high praise for being excellent, top-notch, friendly, attentive, helpful, caring, courteous, and prompt. Guests frequently highlight their willingness to go above and beyond, providing quick check-in processes and offering valuable local recommendations. The team is often described as welcoming, accommodating, and professional, contributing significantly to a positive guest experience. However, a small number of guests reported less positive interactions, describing some staff as irresponsible, rude, indifferent, or unhelpful, particularly when addressing issues like room discrepancies or specific requests.

Additional Information
A distinctive and highly appreciated feature of the hotel is its inclusive employment policy, actively hiring and supporting physically challenged individuals, which guests found heartwarming. The property is a true heritage building, with its interiors richly decorated with antique artifacts and artworks, creating a unique and immersive cultural experience. A recurring point mentioned by many guests is the absence of a lift, which can be a significant inconvenience for those with mobility issues or heavy luggage. Guests should also be aware that water bottles in the rooms are charged, and some found the overall dining costs to be on the higher side. The hotel also maintains a pet-friendly policy, welcoming guests traveling with their animals.