Offering four food & beverage establishments and hundreds of rooms, Sahara Star is known for its distinctive, star-shaped dome. It houses a 4,000 square foot Marine Aquarium, and has the world's only private dining room within an aquarium. All guest rooms at this hotel are equipped with modern amenities such as flat-screen TVs, motorized curtains, and glass bathrooms. Mood lighting is standard, and luxury suites are available. The hotel's services include airline reservations, babysitting, courier services, currency exchange, and laundry. Guests can enjoy a full gymnasium while at this property, or stroll around the tropical lagoon. The hotel's restaurants include The Earth Plate, which has truly global cuisine. The Ocean private dining room is located within an aquarium and has an impressively large menu that can be personalised. Sahara Star is located just metres from Mumbai's international airport. Juhu Beach is less than five kilometres away. The iconic Gateway of India is 22 kilometres south of this property.
Many guests find the restaurants' food to be very tasty and the ambience makes dining a worthwhile experience. Others appreciate the breakfast buffet layout and note that the spread is good with lots of vegetarian and non-vegetarian options.
Wonderful views in and out
Guests love the views from well-furnished facilities, noting that the lagoon and city views are the high points of the stay. Others like the hotel's modern design with a grand lobby while some note that the rooms are beautifully decorated.
Good location for conferences
Several guests like that the hotel is close to the airport and has direct access to the main road making it ideal for business conferences. The in-house business facilities and hi-speed internet access addresses most conference requirements.
Check-ins can be a hassle
Some guests say that checking into the hotel is less smooth as compared to other hotels that they have stayed in. Others feel that there is no coordination between the hotel and its agents resulting to mix-ups during check-in and overbooking.
Staff seems unprofessional
Guests comment that the hotel staff is inexperienced, can be rude and unprofessional. Others note that it takes several follow-ups for their requests to be done and that only a few members of the staff are helpful and always smiling.
A handful of guests note that mobile service inside the rooms is choppy and that the Wi-Fi connection is often patchy and sometimes disconnects on its own. Others suggest staying in public areas if expecting calls or doing important transactions.