Taj Santacruz

The hotel offers a luxurious urban escape, renowned for its spacious rooms and a unique runway view that provides a dynamic and memorable experience of planes taking off and landing. Guests consistently praise the exceptional hospitality and attentive staff, along with the delicious and varied breakfast offerings. Its highly convenient location right by the airport makes it ideal for business travelers seeking efficiency, leisure travelers looking for comfort and unique vistas, and families who appreciate the ample space and kid-friendly amenities. Couples also find it a suitable setting for special celebrations. To enhance your stay, consider requesting a room with a runway view and be sure to indulge in the extensive breakfast buffet.

Facilities & Amenities
The hotel offers a range of facilities, though some receive mixed feedback. The swimming pool is available and enjoyed by children, but some guests found it underwhelming or noted it could be larger and cleaner. The lobby area is well-designed, featuring a huge fish tank that is a particular hit with children, and several shops offering items like bags, books, and jewelry. A salon and spa are also on-site, with services like pedicures and massages receiving positive mentions for their quality and friendly staff. While most access is smooth, one review noted issues with elevator access for exhibitors. The hotel provides free Wi-Fi, ensuring guests can stay connected.

Cleanliness & Room Comfort
Guests consistently praise the hotel's spacious rooms, describing them as large, well-appointed, and tastefully designed, often with ample storage. The comfortable beds and high-quality linens contribute to a restful night's sleep. Rooms are generally found to be very clean and well-maintained, with housekeeping receiving commendation for their attentiveness. Many rooms offer a captivating runway view, enhancing the stay. Amenities like an iron, television, and quality toiletries are standard. While most experiences are positive, some minor issues were noted, such as light switches not being clearly marked and one instance of a bathroom plug being faulty. Noise levels are generally reported as low, ensuring a peaceful environment.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives overwhelming praise. Guests consistently highlight the delicious food and wide variety of options, often mentioning over 70 choices spanning continental, Mexican, Thai, Indian, American, English, and Middle Eastern cuisines. The live counters and the attentive culinary team, including specific chefs, are frequently commended for their personalized service and high-quality dishes. The Tiqri restaurant is a popular choice, known for its vibrant ambiance, live music, and excellent buffet, including a "Khau Galli" special. The China Inc. restaurant also offers well-received Chinese cuisine. While most food experiences are positive, some guests noted that certain buffet items could be improved in terms of taste or variety, and room service occasionally experienced delays.

Location & Accessibility
The hotel boasts an exceptionally convenient location, being situated right next to the Mumbai airport, specifically Terminal 1, making it ideal for travelers. Guests appreciate its walking distance proximity to the domestic airport and the ease of access to both domestic and international terminals. Its central location also facilitates easy commuting around the city, with cabs readily available. While the hotel is well-regarded for its accessibility, some guests noted that the surrounding area might not be ideal for walking, and transportation costs can be higher due to the airport vicinity. Parking is available, with valet service mentioned, though some guests experienced delays and chaos during the check-in and valet process.

Staff & Service
The staff consistently receives high praise for their friendly, helpful, and attentive service, embodying a strong sense of hospitality. Guests frequently commend their professionalism, warmth, and willingness to go above and beyond, making stays memorable. The check-in process is generally described as smooth and efficient, though some guests experienced significant delays and disorganization, particularly during busy periods, which impacted their initial impression. Housekeeping is noted for its thoroughness and responsiveness. Room service is often prompt and courteous, though some isolated incidents of slow service were reported. The staff's dedication to ensuring guest comfort, including personalized attention and accommodating special requests, is a recurring theme.

Additional Information
Guests occasionally receive complimentary room upgrades, especially for special occasions like anniversaries, enhancing their stay. The hotel offers various kids' activities on Saturdays, such as pizza making, fish feeding, and painting, which are popular with younger guests. The lobby features a unique and pleasant fragrance, contributing to the overall ambiance, along with several shops for convenience. Some guests, particularly those with loyalty program memberships, have reported issues with billing and payment processes during extended stays or check-out, indicating a need for better internal communication regarding guest accounts. A specific hotel policy regarding sealed liquor from duty-free at check-out was also a point of contention for one guest.