Hotel The Tiger

This hotel is highly regarded for its breathtaking lake views, particularly from its rooftop restaurant and many of its rooms, making it a memorable destination. Its central location is a significant draw, placing guests within easy reach of major attractions. The hotel offers good value for money, appealing to budget travelers seeking an affordable yet scenic stay. It is an excellent fit for couples looking for a romantic getaway with stunning vistas, and families appreciate the availability of family rooms and the convenience of exploring the city on foot. While most guests praise the overall experience, some have noted mixed feedback regarding service and room conditions. To maximize your experience, consider booking a lake view room and be prepared for a short walk to the hotel due to narrow street access.

Facilities & Amenities
Guests frequently highlight the hotel's rooftop area, which offers spectacular views and serves as a popular spot for relaxation and dining. The recent addition of a lift or elevator is a welcome improvement, enhancing accessibility for guests. While Wi-Fi is generally reliable, some guests have experienced intermittent issues. A recurring point of feedback is the absence of a wardrobe in many rooms, which can be inconvenient for storing clothes. The availability of hot water has been inconsistent for some, with reports of needing to wait or having limited supply. Other in-room amenities like TVs and intercoms have occasionally been reported as non-functional, impacting guest convenience.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Many guests describe their rooms as clean and tidy, with comfortable beds ensuring a restful sleep. However, a significant number of reviews mention dirty and smelly rooms, with specific complaints about unclean bathrooms, mold spots, and general lack of hygiene. Some rooms are described as spacious, while others are considered basic or smaller than expected. The lack of a wardrobe is a consistent complaint, affecting storage. Guests in lower floors or near the rooftop restaurant have occasionally reported noise disturbances, and issues with TV and intercom functionality have also been noted.

Dining & Food Quality
The rooftop restaurant is a major highlight, consistently praised for its amazing views of the lake, especially during sunset. Breakfast receives varied feedback; many guests find it delicious and varied, with options like masala namkeen sandwich and poha being particularly enjoyed. However, some reviews describe the breakfast as lacking in variety or quality, with inconsistencies in buffet availability. Overall food quality is generally rated as good, with many finding the dishes tasty and well-prepared, including masala chai. Conversely, a few guests have found the food to be unsatisfactory, and service for food orders can sometimes be slow, requiring longer waiting times.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, making it incredibly convenient for exploring the city. Guests appreciate being within walking distance of numerous key attractions, including Gangaur Ghat, Lake Pichola, City Palace, Bagore ki Haveli, and Jagdish Temple. This prime positioning allows for easy sightseeing and access to local markets and cafes. However, accessibility to the hotel itself can be challenging due to narrow streets in the old city, meaning taxis or larger vehicles cannot reach the entrance directly. Guests often need to walk a short distance from designated drop-off points. Parking for bikes has been an issue for some, and 4-wheeler parking is typically located further away.

Staff & Service
Guest feedback on staff and service is quite polarized. Many reviews commend the friendly staff, describing them as supportive, welcoming, attentive, and helpful, going out of their way to assist guests. The check-in process is often noted as quick and efficient when positive. Conversely, a significant number of guests report poor service, with staff being described as rude, unprofessional, and slow to respond to requests. Issues include long waits at reception, unfulfilled requests for basic necessities like water or toiletries, and a lack of responsiveness to complaints. Some guests have also experienced problems with room cleaning not being performed regularly.

Additional Information
A notable concern for some guests has been the discrepancy between the room booked online and the room actually provided upon arrival, with reports of receiving inferior accommodations despite paying for a specific type, particularly lake view rooms. This has led to frustration and a sense of being misled. Additionally, some guests have reported being charged an extra amount for early check-in without receiving a proper receipt for the payment. The hotel's location within the old city means that while it is close to attractions, the vehicle access is limited, requiring guests to walk from a drop-off point, which can be an important consideration for those with heavy luggage or mobility concerns.