Treebo Trend Town Plaza, Pune Station

This hotel is primarily recognized for its central location near Pune Station, making it a convenient choice for short-trip guests and budget travelers seeking easy access to the city center and nearby amenities. While some guests appreciate its value for money and basic offerings, others report significant inconsistencies in quality and service. The hotel appears to cater more to individuals or couples on brief stays, with several reviews strongly advising against it for families due to various reported issues. To ensure a smoother experience, guests might consider managing expectations regarding amenities and room conditions, and confirming specific services like breakfast availability upon arrival.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is notably mixed. While some guests found the AC and TV to be in working order, along with consistent hot water supply, many others reported significant issues. Common complaints included ACs splashing water or being entirely non-functional, leaking taps, broken bathroom basins, and non-functioning bathroom knobs. Some rooms were described as very basic with a general lack of amenities. The hotel provides two half-liter water bottles daily, and some guests noted that renovations were ongoing, which occasionally impacted the guest experience. Despite these issues, car parking, including basement parking, is available, which is a convenience for those traveling by vehicle.

Cleanliness & Room Comfort
The cleanliness and comfort of rooms receive highly polarized feedback. While some guests reported clean and hygienic rooms with neat bedsheets and spacious layouts, a significant number of reviews detail severe issues. Many guests encountered widespread cockroach infestations and even bed bugs, leading to uncomfortable stays. Complaints also frequently mention unhygienic toilets with stains, worn-out sheets, sticky floors, and general poor maintenance. Specific issues included broken faucets, stained walls, cracked walls, dusty floors, and stained pillows. Some guests even had to change rooms multiple times to find one with fewer issues, indicating a pervasive problem with room upkeep and pest control.

Dining & Food Quality
Guest experiences with dining and food quality, particularly breakfast, are highly inconsistent. While some guests described the breakfast as good, filling, and even hygienic, many others found it to be pathetic, horrible, or of poor quality. Specific criticisms included oily vada, a lack of butter knives, and general concerns about food hygiene. Some reviews mentioned that the breakfast was stale or that the kitchen was under renovation, leading to a denial of breakfast service despite it being included in the booking. In-room dining was generally described as average. Overall, the feedback suggests that the quality of food, especially breakfast, can be a significant hit or miss for guests.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest positive attributes. It is praised for being central, prime, and conveniently situated near Pune Station, making it easily accessible and close to various city amenities. Guests appreciate its proximity to main places and the heart of the city. However, some reviews note that the surrounding area can be congested and crowded, with narrow approach roads that might make driving challenging during peak hours. Despite these minor inconveniences, the hotel's strategic position remains a major draw for guests looking for convenience and connectivity within the city.

Staff & Service
Feedback on staff and service is markedly mixed, ranging from highly positive to extremely negative. Many guests praised the staff as friendly, cooperative, helpful, polite, and efficient, noting smooth check-in processes and a willingness to address concerns. Some highlighted attentive service and a generally positive first impression. Conversely, a significant number of reviews reported rude and unprofessional staff, particularly at the reception and management levels. Issues included staff denying online bookings, providing vague responses, lacking basic hygiene, and being unhelpful in resolving guest complaints, such as noise disturbances. This dichotomy suggests a considerable inconsistency in the quality of service provided across different staff members.

Additional Information
Guests should be aware that the hotel has undergone a brand change, transitioning from Treebo Trendz to an OYO hotel, which some previous guests noted as a decline in experience. A significant and recurring concern is the hotel's policy regarding foreigner bookings, with multiple reviews stating that the hotel denies or bans bookings for foreign tourists, leading to frustration and accusations of unprofessionalism. There were also reports of ongoing renovations within the hotel. Some guests found the property to be value for money for short stays, while others felt it was overpriced given the reported issues. The hotel generally caters to a budget segment, and guests are advised to manage their expectations accordingly.