Kabayan Hotel

This hotel is strategically located near major transportation hubs and the airport, making it a practical choice for transit passengers and solo travelers seeking convenience. While the hotel presents a welcoming facade with its attractive lobby, guest experiences vary significantly depending on the room type, as the property features both modern and older sections. Most guests appreciate the generally friendly staff and the hotel's accessibility to various points of interest. However, some reviews highlight inconsistencies in room quality and cleanliness, with older rooms often described as outdated. For families or sightseers planning a longer stay, it is highly recommended to request a room in the newer building to ensure a more comfortable experience. Additionally, guests should be mindful of potential noise from the surrounding area and clarify any shuttle service fees upfront.

Facilities & Amenities
The hotel offers a range of amenities, though their condition and availability can vary. Most guests find the free Wi-Fi convenient, despite some reports of slow or unstable connections. While there is no swimming pool or dedicated fitness center, the hotel provides practical features such as an ironing area and a weighing scale for guest use. Some rooms are equipped with a refrigerator and a kettle, but these are not universally available, and guests may need to request them. The AC units, particularly in older rooms, are frequently described as loud or ineffective. Issues with elevators being inoperative and hallways lacking proper cooling, leading to uncomfortably warm conditions, are also noted by some visitors.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed, largely depending on whether the room is in the older or newer section of the hotel. Most guests staying in the newer rooms praise their cleanliness and the comfortable beds, often highlighting spacious bathrooms with good water pressure. However, many reviews for older rooms describe them as dirty, dimly lit, and poorly maintained, with outdated decor. Common complaints include old towels, moist floors, and the presence of roaches. Guests frequently mention unpleasant bad smells, ranging from musty to sewage-like, and report thin walls leading to significant street noise and sounds from adjacent rooms. Some bathrooms are noted for being moldy, having clogged sinks, or broken faucets, and often lack basic amenities like hand towels or a hairdryer.

Dining & Food Quality
The hotel’s dining options, primarily focused on breakfast, receive varied feedback. Most guests appreciate that breakfast is included with their stay, though it is typically served ala carte rather than as a buffet. The menu often features Filipino dishes, which many guests enjoy, but some express a desire for more continental breakfast options or cereals. Portions are frequently described as small, and the food is sometimes served cold. While the restaurant atmosphere is generally pleasant, some guests have reported issues such as roaches on dining tables. Overall, the food quality is considered acceptable for the price, but the limited choices and portion sizes are a recurring point of contention for many visitors.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. It offers excellent accessibility to various key areas, being within walking distance of numerous fast food establishments, shopping areas, and dining options. Its proximity to the airport, particularly NAIA T1 and T3, makes it a popular choice for travelers. The hotel is also conveniently located near both MRT station and LRT station, providing easy access to public transportation for exploring the city. However, guests frequently mention the challenge of navigating the surrounding area due to heavy traffic and overcrowding. While parking is available, it can be limited and expensive, and some guests find the immediate vicinity to be somewhat chaotic.

Staff & Service
The staff at the hotel generally receive high praise for being friendly, helpful, and accommodating. Many guests commend their politeness and the attentive service provided, particularly by the security guards and those assisting with luggage. However, there are recurring reports of slow check-in processes, with long queues and insufficient staff at the reception desk. Some guests have experienced unresponsiveness to phone calls or requests for in-room assistance. Isolated incidents of unhelpful or rude staff members have been noted, and there are concerns regarding the handling of lost personal items and issues with payment or refund processes. Despite these specific challenges, the overall sentiment towards the staff's willingness to assist remains largely positive.

Additional Information
A significant aspect of the hotel is its dual building structure, comprising both an old building and a new building, which greatly influences the guest experience. Many reviews highlight that rooms in the old building are often outdated and lack modern amenities, while those in the new building offer a more contemporary and comfortable stay. Guests should be aware of certain hotel policies, such as an extra charge for towels or pillows if additional ones are needed, and that daily room cleaning may not occur unless specifically requested. There have been instances of issues with the refund process for overpayments, causing frustration for some guests. Furthermore, some visitors have reported maintenance noise or construction noise during their stay, which can be disruptive.