Leonardo Boutique Hotel San Sebastián

This hotel is highly regarded for its spotless cleanliness, spacious rooms, and a prime location in the vibrant Gros district, making it an ideal choice for exploring San Sebastian. Its signature feature is its exceptional blend of modern comfort and accessibility, appealing to a wide range of visitors. The hotel is particularly well-suited for sightseers and beachgoers due to its proximity to key attractions and the coast. Couples and solo travelers appreciate the quiet yet central setting, while families and business travelers benefit from the comfortable accommodations and helpful services. To enhance your stay, guests recommend leveraging the staff's extensive knowledge for local dining and activity suggestions, and considering a room on a higher floor for potentially better views.

Facilities & Amenities
Guests generally find the hotel's facilities to be functional and well-maintained, contributing to a comfortable stay. The presence of two elevators is appreciated, though some guests noted occasional issues with one being out of service. Free Wi-Fi is consistently praised for its reliability, ensuring guests can stay connected. The hotel features a 24-hour reception, providing convenience and support at any time. While there isn't a traditional grand lobby, the hotel offers a cozy atmosphere. Some guests expressed a desire for additional in-room amenities such as a refrigerator or a kettle for hot beverages, and a drying rack for beachwear would be a useful addition.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless cleanliness and the overall condition of its rooms. Guests frequently describe the rooms as modern, spacious, and well-designed, often featuring a balcony or terrace with pleasant views. The comfortable beds and quality linens are highlighted, ensuring a restful night's sleep. Effective soundproofing is a significant advantage, keeping street noise at bay despite the lively surroundings. In-room amenities like a coffee machine and a large flat-screen TV are appreciated. While most found the bathrooms to be clean with good shower pressure, a few guests noted them as being somewhat small or lacking sufficient shelf space. Some isolated comments mentioned less effective air conditioning or minor maintenance issues like strong odors or unreplaced paper cups.

Dining & Food Quality
Dining options at the hotel primarily revolve around breakfast, which is served in an adjoining cafe/bar rather than a traditional hotel buffet. Feedback on the breakfast experience is mixed. Most guests found it to be simple but sufficient, offering basic options like coffee, pastries, and some unique local combinations. However, many others expressed disappointment with its limited variety, lack of warm options or fresh fruit, and occasional issues with service or replenishment of items, with some describing it as mediocre or poorly organized. Despite these criticisms, the coffee itself often received positive remarks.

Location & Accessibility
The hotel's central location is a major highlight for guests, offering exceptional accessibility to San Sebastian's key attractions. It is conveniently situated in the vibrant Gros district, known for its numerous bars and restaurants, and is just a short walk to Zurriola beach. The Old Town and the Kursaal Congress Palace are also within easy walking distance, typically around 10-15 minutes. For those arriving by public transport, the bus and train stations are also easily reachable on foot. While the hotel does not have its own parking, guests appreciate the availability of nearby underground parking with discounted rates, making it a practical choice for those traveling by car.

Staff & Service
The hotel's staff consistently receives glowing reviews, with guests frequently describing them as friendly, helpful, and attentive. Many highlight the exceptional service provided by the reception team, who are praised for their willingness to go above and beyond. Guests appreciate the quick check-in process and the staff's readiness to assist with various requests, including luggage storage before check-in or after check-out. Their extensive knowledge of the local area is a significant asset, as they provide excellent local recommendations for restaurants, pintxos bars, and sights, greatly enhancing the guest experience. While a few isolated comments mentioned less positive interactions, the vast majority of guests praised the staff's commitment to providing excellent service.

Additional Information
Guests should be aware of specific hotel policies, such as a requirement for some groups to pay for an additional night during certain events like the Behobia race, even if the room is not used for the full duration. While generally quiet, one guest reported a disruptive experience with the fire alarm sounding for extended periods on two consecutive nights without an actual fire. The hotel provides thoughtful touches such as complimentary water bottles in rooms and gift bags for guests, which are well-received. The presence of recycle bins in rooms is also noted as a positive commitment to environmental responsibility.