Nyala Suite Hotel

The hotel is characterized by its spacious rooms and a large, inviting pool area, making it a suitable choice for various travelers. Its convenient shuttle service to the city center is a standout feature, particularly appreciated given its location on a hill. The hotel is well-suited for families due to its dedicated children's amenities and ample room sizes, while couples can enjoy the quiet atmosphere and potential sea views. School groups have also found the accommodations and dining satisfactory, and business travelers benefit from the available parking and on-site restaurant. To make the most of your stay, guests are advised to take advantage of the complimentary shuttle service and consider requesting a room with a sea view for enhanced enjoyment.

Facilities & Amenities
The hotel features a large pool that is frequently praised for its cleanliness and inviting atmosphere, often accompanied by a convenient poolside bar. While the pool area is a significant draw, some guests noted that the surrounding space for sun loungers can be limited. The hotel's overall aesthetic is often described as dated or in need of renovation, with common areas and some facilities showing signs of age. Free Wi-Fi is available throughout the property, though some guests reported that the connection could be weak or unreliable. The hotel's expansive layout includes multiple elevators and long corridors, which some guests found confusing or a bit worn, connecting different sections of the property.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and comfortable, often featuring balconies that provide pleasant sea views. However, feedback on cleanliness and condition is mixed. While many guests reported their rooms were clean and well-maintained, particularly after a change in management, others noted issues such as dust, mold (especially in bathrooms or on ceilings), stained linens, or broken fixtures like blinds. Bathrooms are frequently mentioned as being old or worn, with some having small showers or leaking fixtures. Most guests found the beds comfortable, though preferences for pillow softness or mattress firmness varied. Noise levels were generally acceptable, with some rooms being quiet, while others experienced occasional disturbances. The functionality of air conditioning also received varied comments.

Dining & Food Quality
The breakfast at the hotel receives largely positive feedback, described as abundant and varied, offering a good selection of both sweet and savory options. Many guests appreciated the fresh and homemade items available. However, some found the breakfast choices limited or the quality inconsistent, with mentions of industrial juices. The restaurant for dinner also garners mixed reviews; many guests enjoyed the food quality and the varied menu, highlighting specific dishes. Conversely, some experienced issues such as cold food, small portions, or found the cuisine not to their personal taste. The service speed in the restaurant was occasionally a point of concern, with some guests reporting longer waiting times for their meals.

Location & Accessibility
The hotel is situated on a hill slightly outside the immediate city center, meaning it is not directly on the beach or within walking distance of all major attractions. This elevated position, however, provides beautiful views of the sea from many rooms and common areas. While the walk to the center or beach can be steep and challenging for some, especially during warmer weather, the hotel offers a highly valued free shuttle service to the city center, significantly improving accessibility. This shuttle operates during daytime hours, providing convenient transport. Parking is a notable advantage, with a large and often free internal parking area available, though some guests found the spaces narrow or the area occasionally chaotic due to limited capacity.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and problem-solving skills, noting a genuine willingness to assist with requests. The reception staff is often commended for their warm welcome and efficiency during both check-in and check-out processes, though a few guests experienced delays in room readiness upon arrival. Restaurant staff and cleaning staff are also frequently mentioned for their pleasant demeanor and dedication to service, contributing positively to the guest experience. The shuttle service drivers are also part of the highly-rated service team, ensuring convenient and pleasant transport for guests.

Additional Information
The hotel maintains a pet-friendly policy, welcoming guests with animals, including larger dogs, without additional fees, which is greatly appreciated by pet owners. It also provides several family-friendly amenities, such as a dedicated kids' corner equipped with toys and drawing materials, and a garden area featuring a swing and slide for children. Some guests noted that the hotel has recently undergone a management change, which many believe has led to significant improvements in overall service and guest satisfaction. While the hotel's age means some areas, such as the elevators and corridors, appear dated, the staff's efforts often compensate for these cosmetic aspects, ensuring a comfortable stay.