St Giles Hotel Makati

This hotel is highly regarded for its excellent value and prime location in Makati, offering unparalleled access to the city's vibrant nightlife, diverse dining scene, and major commercial hubs. Its signature feature is its ability to provide an affordable stay right in the heart of the action, making it an ideal choice for budget travelers, sightseers, and nightlife enthusiasts looking to explore the area on foot. The staff consistently receives praise for their friendliness and attentiveness, contributing significantly to a positive guest experience. While the hotel is noted for its cleanliness, some aspects of the property show its age. For a more comfortable stay, guests might consider requesting a room on a higher floor to mitigate potential street noise, and it is advisable to factor in extra time when planning to use the elevators.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. The elevators are a significant and frequently mentioned point of concern, often described as slow, requiring long waits, and stopping on every floor regardless of requests. Some guests reported them shaking or being out of service. The rooftop pool is available for relaxation but is noted as being small, only four feet deep, and having cold water, with limited sun loungers. A gym is also located on the rooftop, though it is described as small with outdated equipment, and some guests experienced issues with the air conditioning. Conveniently, water dispensers are provided on each floor for guests to refill their containers, a feature many appreciate, though a few isolated reports mentioned cleanliness issues near them. Parking is available but is frequently described as tight, cramped, and challenging to navigate due to steep inclines and narrow access.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied, often reflecting the hotel's age. While many rooms are described as clean and practical, some guests noted a dated appearance, with instances of mold around shower hinges and toilet bases, as well as worn or discolored towels. Room sizes are generally considered small but adequate for short stays. Opinions on bed comfort differ, with some guests finding them comfortable, while others reported them as too firm or having noticeable springs. Shower issues are a recurring theme, including weak water pressure on higher floors, inconsistent hot water, and leaks causing water to accumulate on the bathroom floor. Noise from the main road is a common complaint, impacting sleep for some, even on higher floors. In-room amenities typically include effective air conditioning, though some units have fixed temperatures, and televisions occasionally experience signal issues. A mini-fridge and kettle are usually provided, but the fridge may not always be functional.

Dining & Food Quality
The hotel's dining options, particularly the breakfast buffet, generally receive positive remarks. Guests frequently praise the breakfast variety, which often includes Filipino dishes and a popular egg station, with many considering it good value. However, some found the selection limited or noted that hot food items were sometimes served cold. The restaurant itself is well-regarded for its food quality, with specific mentions of delicious Malaysian dishes, sinigang, crispy pata, and curry. Despite the positive feedback on food, some guests found the a la carte options limited, particularly for vegetarian choices. The coffee served at breakfast is typically instant, which may be a drawback for coffee enthusiasts.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. It offers excellent accessibility to a wide array of attractions, including Century Mall, Ayala Triangle Gardens, and Powerplant Mall, all within walking distance. Guests appreciate being able to easily walk to numerous restaurants, bars, and convenience stores. The hotel is particularly convenient for those interested in Makati's vibrant nightlife, being close to areas like Poblacion and P. Burgos Street. Its proximity to the airport also makes it a practical choice for travelers. However, the hotel's location on a main road means that street noise can be noticeable, even in rooms on higher floors. While parking is available, it is often described as challenging due to limited space and difficult access.

Staff & Service
The staff at this hotel consistently receives high praise for their exceptional friendliness, helpfulness, and accommodating nature. Guests frequently commend their professionalism and attentiveness, noting that staff members are always willing to assist with requests and provide guidance. The check-in process is generally described as efficient, though it can be slow during peak hours, leading to some waiting times. Housekeeping is typically found to be responsive and effective, ensuring rooms are clean and well-maintained. The security personnel are also noted for their politeness and helpfulness, particularly with guiding guests and assisting with doors. Overall, the hotel's commitment to providing excellent service is a recurring theme in guest reviews, significantly enhancing the stay for many.

Additional Information
Guests should be aware of certain policies that may impact their stay. A notable point of contention for many is the hotel's strict policy regarding early check-in, which incurs a significant fee, often surprising guests who arrive before the standard check-in time. A deposit is also required upon arrival, which some guests noted was not clearly communicated during the online booking process. The housekeeping frequency is typically set at every two days, which some guests found insufficient. However, the hotel does offer luggage storage, a convenient service that is appreciated by guests who arrive early or depart late.