Swaroop Vilas - Lake Facing Boutique Hotel

This hotel offers a truly memorable stay, distinguished by its heritage charm and beautiful architecture that evokes a royal, vintage feel. Its signature feature is the serene lake views and aesthetically pleasing design, making it a highly recommended choice for couples seeking a romantic getaway and families looking for a comfortable and visually appealing base. The property's unique blend of traditional murals and Rajasthani artwork creates a captivating ambiance. Guests consistently highlight the exceptional staff service and the overall comfortable experience. To make the most of your visit, be aware that the popular rooftop bar can be quite lively in the evenings, so guests sensitive to noise might consider requesting a room away from this area.

Facilities & Amenities
The hotel provides a range of facilities, though feedback is mixed on some. The swimming pool is generally described as neat and clean, with families enjoying it, though some guests noted it can be too cold for swimming, making it more ornamental. Wi-Fi connectivity receives varied comments, with some finding it good and smooth, while others experienced patchy or unstable service. The air conditioning is consistently praised for being super cool and effective. A spa and massage center is available, with positive remarks about the quality of treatments. The rooftop bar, Sangria, is a prominent feature, offering live music and DJ nights, which many guests enjoy for its vibrant atmosphere. However, this also leads to significant complaints about loud music extending late into the night, causing disturbances in rooms. Additionally, there is a 24-hour Pot Garden Cafe and a Vintage Room restaurant, both offering dining options.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many reviews praise the rooms and washrooms as neat and clean, spacious, and well-maintained. The beds are often described as very comfortable, ensuring a restful stay. However, some guests reported issues such as dull lighting, the presence of black mold or bugs in bathrooms, and an unpleasant smell of cleaning agents. Room sizes also received mixed comments, with some finding them spacious and others noting they appeared smaller than in photos, with some rooms lacking proper windows or having obstructed views. In-room amenities like coffee makers and mini-fridges are appreciated, but some found basic items like slippers or facial tissues missing. A significant recurring issue is the noise levels from the rooftop bar, which can be very loud and cause vibrations, making it difficult to sleep.

Dining & Food Quality
Feedback on the hotel's dining options and food quality is quite mixed. The breakfast buffet receives diverse opinions; while some guests found it delicious and good, others described it as having limited items, being poorly managed, or offering low-quality food. The availability of only instant coffee and carton juices at breakfast was a point of concern for some. Overall food quality is generally rated as good to very good, with many guests enjoying their meals at the hotel's restaurants, including the Vintage Room and the rooftop bar. Some found the food tasty and delicious, while a few described it as having a flat taste or not being up to par. Room service food is generally well-regarded, though some guests reported unresponsiveness or difficulty ordering.

Location & Accessibility
The hotel's central location is a major highlight, consistently praised for its convenience and accessibility. Guests appreciate being within easy reach of key attractions like the City Palace and local markets, often within walking distance. The property offers peaceful lake views, though some guests noted that their specific room views were obstructed by trees or other structures. While the hotel is easily accessible by personal car, parking is available and generally considered superb, with options for street parking nearby. The area around the hotel is described as lively, with observations of local transportation like Tuk-Tuks, and even occasional sightings of street dogs, monkeys, and an elephant, adding to the unique local experience.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback. Guests consistently describe the staff as very helpful and supportive, well-mannered, and incredibly warm and attentive. Many highlight their professionalism, quick responsiveness, and polite demeanor, contributing significantly to a comfortable and memorable stay. The housekeeping staff is also commended for their attentiveness. However, there are some notable negative experiences regarding the check-in process and booking management. A few guests reported issues such as being forced to switch rooms without notice, being pressured to upgrade, or encountering problems with their booking not being recognized upon arrival, leading to initial frustration. Despite these isolated incidents, the general sentiment is that the staff goes above and beyond to assist guests.

Additional Information
The hotel is a heritage property, with some reviews noting its age and traditional charm. A significant and recurring point of feedback is the loud music from the rooftop bar, which operates until late at night, causing considerable disturbance and vibrations in some rooms. Guests should be aware that this is a prominent feature of the hotel's evening entertainment. Some guests also noted that the hotel lacks a dedicated kids play area or extensive recreation facilities like sports equipment. There were isolated reports of electrical safety concerns in rooms, specifically regarding electric appliances. While early check-in was provided to some, the standard checkout time of 10 AM was considered too early by others.