Berghotel Randolins

The hotel offers a truly memorable experience, particularly with its unique observatory room providing unparalleled stargazing opportunities and stunning panoramic views over the Engadine lakes and mountains. It is an ideal destination for families seeking a child-friendly environment, skiers due to its proximity to the slopes, and hikers looking to explore the natural beauty. Couples also find it a perfect tranquil escape. Guests consistently commend the exceptionally friendly and attentive staff, the hotel's impeccable cleanliness, and the excellent wellness facilities. The delicious food, especially the breakfast, is frequently highlighted. To enhance your visit, guests advise making full use of the convenient hotel shuttle service for easy access to St. Moritz and leveraging the included public transport and mountain railway pass to explore the wider region effortlessly.

Facilities & Amenities
The hotel boasts a highly praised wellness area, featuring multiple saunas, a steam bath, and both indoor and outdoor whirlpools, with the latter offering breathtaking mountain views – a perfect way to relax after a day of activities. While some guests noted the outdoor hot tub could be warmer, the overall experience is very positive. The property also provides a well-equipped ski room with boot dryers, a convenient laundry facility including a washing machine and dryer, and e-bike rentals for exploring the surroundings. For younger guests, there are dedicated children's corners and a youth playroom, ensuring entertainment for all ages. Free Wi-Fi is available throughout the premises, and the hotel offers ample parking for those arriving by car.

Cleanliness & Room Comfort
Guests consistently praise the hotel's impeccable cleanliness throughout the property, from public areas to individual rooms. The accommodations are frequently described as modern, renovated, and spacious, often featuring attractive wooden decor that creates a cozy atmosphere. Many rooms offer stunning views of the surrounding mountains and lakes, enhancing the overall experience. The beds are generally found to be very comfortable, ensuring a restful night's sleep, though a few guests found mattresses to be on the firmer side. While some rooms are noted as being smaller or lacking certain amenities like a fridge or kettle, and some economy rooms do not have private bathrooms, the overall comfort and quietness of the location are highly appreciated.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its rich variety and excellent quality, offering a wide selection of local specialties, fresh fruits, cheeses, breads, and hot options like scrambled eggs and bacon. Guests particularly enjoy the delicious coffee and the pleasant dining room atmosphere with its mountain views. Dinner options, including a four-course menu and à la carte choices, are generally well-regarded for their quality and regional focus, though some guests found them to be on the pricier side. The hotel's specially baked Graubünden nut cake is a highly recommended local delicacy. Some guests noted a charge for tap water at dinner, which was unexpected for a few.

Location & Accessibility
Situated at a high altitude above St. Moritz, the hotel offers a quiet and serene environment with spectacular panoramic views of the lakes and mountains. While it is not within walking distance of the town center, its location is highly advantageous for outdoor enthusiasts, being just a short walk from ski lifts and offering direct ski-in/ski-out access in good snow conditions. The hotel provides an invaluable shuttle service that runs regularly to St. Moritz, the train station, and various bus stops, making it easy to navigate the area. Most guests appreciate this convenience, though some note the shuttle has limited evening hours. Ample parking is available on-site, though some areas might need improvement.

Staff & Service
The hotel staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their professionalism and willingness to go above and beyond, from providing valuable advice on local activities and hiking tours to assisting with luggage and car issues. The check-in process is described as quick and efficient, and the shuttle drivers are particularly praised for their courteous and accommodating service. Many guests feel a strong sense of a family-like atmosphere, where staff members remember preferences and make everyone feel welcome. This dedication to excellent service significantly contributes to a positive and memorable stay for visitors.

Additional Information
A significant benefit for guests is the included guest card, which provides free access to mountain railways and public transport in the Upper Engadin region, allowing for extensive exploration without additional cost. The hotel maintains a pet-friendly policy, welcoming four-legged companions with amenities like a dog blanket and bowl in the room, making it convenient for those traveling with pets. The wellness area has specific hours, becoming adults-only after 6 PM, and guests are advised that cell phones and cameras are not permitted there to ensure a tranquil and private environment for all. Some guests noted the hotel's policy of charging for tap water at dinner, which is a detail to be aware of during your stay.