Grand Hotel des Bains Kempinski

This hotel offers a truly luxurious alpine escape, with its world-class spa and exceptional proximity to ski slopes and cross-country trails standing out as signature features. Guests consistently praise the hotel's impeccable service, noting the staff's attentiveness and willingness to go above and beyond. The luxurious facilities and high-quality dining, particularly the breakfast, contribute significantly to a memorable stay. While most rooms are comfortable, some guests note varying conditions. This hotel is an ideal choice for skiers and winter sports enthusiasts seeking direct access to the mountains, wellness seekers looking for rejuvenation, and families who appreciate the dedicated kids' club and accommodating staff. Couples also find it a perfect setting for a romantic getaway. To enhance your experience, it is advisable to utilize the convenient shuttle service for easy access to the town center, and consider inquiring about recently renovated rooms for the most modern comforts.

Facilities & Amenities
The hotel boasts an impressive array of facilities and amenities designed for relaxation and activity. The world-class spa is a major highlight, featuring multiple saunas, steam rooms, and both an indoor pool and a heated outdoor pool with mountain views, providing a truly rejuvenating experience. Guests also commend the large and modern gym, which is well-equipped with the latest technologies for a comprehensive workout. For families, the renovated kids' club offers a welcoming space with a variety of wooden toys and attentive staff. The convenient on-site ski shop provides rentals and services, though some guests found the ski room itself to be small. The chic lobby bar is a popular spot, offering a vibrant atmosphere with live music and a wide selection of beverages. Additionally, guests can enjoy a unique experience at the ice bar located outside the hotel.

Cleanliness & Room Comfort
Guest feedback on cleanliness is overwhelmingly positive, with rooms consistently described as immaculate and well-maintained. Most guests find the rooms to be spacious and beautifully designed, often featuring a blend of classic elegance and modern luxury. However, some guests reported issues such as a broken shower knob that was not fixed, or rooms with poor views despite being "upgraded." While many praise the comfortable beds and high-quality linens for a restful sleep, a few found the beds hard and uncomfortable, lacking a proper topper. In-room amenities vary, with some guests noting the absence of a kettle or iron unless requested, and concerns about overly bright blue lighting around switches disturbing sleep. Noise levels are generally low, though some guests experienced noisy children in common areas or loud music from the lobby bar audible in their rooms. A significant concern raised by a few guests was a collapsing baby crib, highlighting a safety issue.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the breakfast buffet, which many describe as exceptional and one of the best they have encountered. It offers a magnificent variety of foods, including fresh fruits, and often features live piano music, creating a delightful start to the day. The on-site restaurants, including the Italian restaurant, are generally praised for their high food quality and impeccable service, with some guests highlighting them as culinary highlights. The lobby bar also serves very good quality food in a relaxed setting. However, feedback on specific dining experiences is mixed; some guests were disappointed with a Christmas buffet offering lukewarm and inauthentic Chinese cuisine, while others found certain dishes like chicken skewers tough or club sandwiches poorly prepared. Some also noted lukewarm coffee at breakfast. Room service is highly regarded, with guests appreciating the ability to customize orders and the detailed presentation, including linen setup.

Location & Accessibility
The hotel's location is generally considered advantageous, especially for those interested in outdoor activities. It offers direct access to cross-country ski trails and is very close to ski lifts, making it ideal for winter sports enthusiasts. While it is situated slightly out of town, requiring a 30-minute walk to the center, guests appreciate the quieter atmosphere. The hotel provides a convenient shuttle service for transportation to the town center and nearby ski resorts, though some guests noted the shuttle service finishes relatively early in the evening. Public transport, including a bus stop nearby, also offers easy access to St. Moritz. The hotel is well-placed for exploring the natural beauty of the area, with biking trails and walking trails easily accessible. Parking is available, with both valet parking and self-parking options, adding to the convenience for guests arriving by car.

Staff & Service
The staff and service at the hotel consistently receive glowing reviews, often cited as a standout feature that elevates the guest experience. Guests frequently describe the team as extremely friendly, professional, and attentive, going above and beyond to fulfill requests. The concierge team is particularly lauded for their exceptional helpfulness in arranging reservations, transportation, and providing insightful recommendations for activities. The check-in process is noted as seamless and welcoming, sometimes including a complimentary beverage. Housekeeping is praised for being discreet and maintaining immaculate rooms. Specific services like the pick-up and drop-off service from the train station and valet service are also highlighted for their efficiency and courtesy. While most feedback is positive, a few guests reported isolated instances of unprofessionalism, such as a driver lacking identification or minor issues with staff attentiveness in certain dining areas.

Additional Information
The hotel offers several unique features and policies that enhance the guest experience. It maintains a pet-friendly policy, welcoming dogs, though guests should be aware that pets are not permitted in the main restaurant. Many guests appreciate the ongoing renovations throughout the property, including the lobby and rooms, which contribute to a modern and stylish ambiance. The hotel also hosts special events, such as a Billionaire dinner show and a kosher ski program, adding unique entertainment options. A notable benefit for guests is the provision of ski passes and bus tickets, which significantly enhances convenience for exploring the area and accessing slopes. However, some guests reported unexpected charges, such as a small fee for plates and knives requested in the room, or issues with credit card charges for increasing limits during their stay, which caused some frustration.