Hauser Hotel St. Moritz

The hotel offers an authentic and welcoming experience, distinguished by its central location and a vibrant attached bakery and outdoor bar that creates a lively atmosphere. This family-run establishment is ideal for skiers and sightseers who appreciate convenience and a genuine local feel, as well as couples and families seeking a comfortable base for exploring the region. Guests consistently highlight the exceptional staff, the hotel's commitment to sustainability, and the delicious food offerings, often sourced regionally. For value-conscious travelers, it provides a compelling alternative to more luxurious options in the area. To enhance your stay, consider utilizing the complimentary shuttle service for seamless transfers to and from the train station, and for a quieter experience, it is advisable to request a room away from the street-facing side, especially during peak evening hours.

Facilities & Amenities
Guests find the hotel's facilities practical and convenient, enhancing their overall stay. A complimentary shuttle service to and from the train station is highly appreciated, making arrivals and departures hassle-free and a significant bonus for those with luggage. While the ski room is noted by some as being a bit outdated and small, it still serves its purpose for storing equipment, though ski boot warmers sometimes fail to keep boots warm. Rooms generally include a safe for valuables, and a kettle can be provided upon request at the reception, though in-room coffee and tea facilities are not standard. Many rooms feature a balcony, offering pleasant views of the surroundings. It is important to note that the hotel does not have air conditioning, which some guests found challenging during warmer periods, relying on open windows for cooling. There is also no mini-fridge in the rooms, which means cold drinks are not readily available.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its impeccable cleanliness, with guests frequently commenting on the spotless condition of both rooms and common areas. Rooms are generally described as spacious and comfortable, often featuring a pleasant aroma from pine wood fittings, contributing to a cozy ambiance. Most guests find the rooms to be well-insulated and quiet, ensuring a restful night's sleep. However, some guests on lower floors or street-facing rooms reported noise levels from the lively outdoor bar and street traffic, though this often subsides by late evening. The bathrooms are typically bright and include a bathtub, which is appreciated for soaking after a day of activities. While the beds are generally comfortable, some guests found the pillows to be too soft and wished for additional options.

Dining & Food Quality
The hotel's dining options are a significant highlight for many guests, particularly the breakfast buffet. It is consistently praised for its delicious and rich variety, featuring fresh bread, various pastries from the hotel's own bakery, flavorful yogurt, and a selection of cheese and cold cuts. While the breakfast spread is extensive, some guests noted a lack of hot food options like scrambled eggs, which are available but incur an additional charge. The main restaurant also receives positive feedback for its food quality, offering delicious dishes, often with a focus on regional products and sustainability. The restaurant atmosphere is generally pleasant, and the attached confiserie is a popular spot for sweet treats and coffee throughout the day.

Location & Accessibility
The hotel boasts an excellent central location, placing guests directly in the heart of the town. It is conveniently situated within a short walking distance of ski lifts and the funicular, making it ideal for winter sports enthusiasts. Guests appreciate its proximity to bus stops, offering easy access to various parts of the region, and a wide array of shops and restaurants. While the hotel is located on a hillside, access from the train station is facilitated by a complimentary shuttle service and nearby escalators at the St. Moritz Design Gallery. The hotel's position also allows for pleasant walks to the lake. Parking is available, though some guests noted it can be expensive, with options for both on-street and underground parking nearby.

Staff & Service
The staff at the hotel consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight the welcoming and professional demeanor of the reception team, who are often praised for providing useful local information and promptly addressing requests. The check-in process is described as quick and efficient. Many reviews specifically commend the breakfast staff for their warm and caring service, making guests feel at home. The complimentary shuttle service to and from the train station is a testament to the staff's commitment to guest convenience, often going above and beyond to accommodate arrival and departure times. Overall, the hotel's service culture is a major reason for guests' positive experiences and desire to return.

Additional Information
A notable benefit for guests is the provision of a free city transportation card, which includes access to local buses and even funicular rides to mountain tops, significantly enhancing exploration opportunities. The hotel places a strong emphasis on sustainability and utilizing local products, which is reflected in its decor and dining offerings. While the hotel maintains a traditional key system with a bulky wooden block for room keys, some guests found this less convenient than modern card systems, especially as the key is also required to lock the door from the inside. The hotel's lively outdoor bar creates a vibrant social atmosphere, particularly popular for après-ski, though guests should be aware of the potential for noise from this area, especially if their room is facing it.