Das Lamm Heidelberg

The hotel offers a unique blend of historic charm and a welcoming atmosphere, making it a memorable destination. Its signature feature is the delightful Italian restaurant with its romantic beer garden and inner courtyard, providing a tranquil escape. Guests consistently highlight the hotel's quiet yet accessible location, the friendly and attentive staff, and the comfortable, often spacious, accommodations. This establishment is particularly well-suited for couples seeking a cozy and romantic getaway, families looking for ample space and a welcoming environment, and sightseers who appreciate a peaceful base with convenient access to city attractions. To enhance your stay, be prepared for potential challenges with public parking and consider the hotel's traditional style, which some find charmingly rustic.

Facilities & Amenities
The hotel, housed in a historic building, offers a range of amenities, though some reflect its age. Many guests noted that the Wi-Fi connectivity was often unstable or non-existent in their rooms, which could be a significant inconvenience. While some rooms feature private facilities, others utilize shared bathrooms, which occasionally presented issues with cleanliness or functionality, including broken locks. In-room amenities typically include a kettle with tea and sugar, though coffee, milk, or a mirror were not consistently provided. Some guests reported issues with the TV not working or being poorly placed, and the lighting was described as dim, utilizing power-saving lamps rather than modern LED options. The hotel does not have an elevator, which guests with mobility concerns should note.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. While many guests found their rooms and bathrooms to be clean and appreciated the provision of fresh towels, a notable number reported issues such as stains on fixtures, hair from previous occupants, or a general lack of thoroughness. The beds were generally described as comfortable, though some found them prone to separating or noted oversized pillows. Room condition varied, with several reviews mentioning outdated furnishings, broken fixtures like door handles or light switches, damaged blinds, and even instances of mould or an unpleasant smell. Noise levels were also a concern for some, with reports of early morning disturbances from workers or other guests in the stairwells, despite the hotel's generally quiet location.

Dining & Food Quality
The on-site Italian restaurant is a consistent highlight, receiving widespread praise for its excellent food quality, cozy ambiance, and attentive wait staff. Guests frequently commend the delicious and well-prepared Italian dishes, often highlighting the generous portions and good value. The beer garden and inner courtyard are particularly popular, offering a charming and Mediterranean-inspired setting for dining. Feedback on the breakfast buffet is more varied; while some guests found it to be excellent with a good selection, others described it as basic, overpriced for children, or noted issues like pre-packaged items, non-operational coffee machines, or a lack of variety. Despite some mixed reviews for breakfast, the overall dining experience, particularly at the Italian restaurant, is highly regarded.

Location & Accessibility
The hotel boasts a quiet location in a charming and walkable neighborhood, providing a peaceful retreat away from the city bustle. It is considered optimally situated for those seeking tranquility while remaining easily accessible to the city center. Guests appreciate the convenience of nearby public transport, with a tram stop just a short walk away, offering quick connections to the main train station and various attractions. The neighborhood itself is noted for its pleasant atmosphere, local bakeries, and proximity to hiking trails. However, a significant and recurring challenge for guests arriving by car is the parking situation. The hotel does not offer private parking, and finding available public street parking nearby is often described as difficult, expensive, and primarily reserved for residents.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlighted their willingness to accommodate requests, resolve issues, and create a welcoming atmosphere, often going above and beyond expectations. The check-in process is generally described as quick and smooth. However, some guests reported challenges with language barriers, noting that not all staff members spoke English. There were also isolated instances of less positive interactions, including reports of unresponsiveness to in-room issues like Wi-Fi problems, or difficulties during check-out due to a lack of staff presence at the reception. Despite these occasional setbacks, the overall sentiment regarding staff service is overwhelmingly positive.

Additional Information
Guests should be aware of certain aspects that contribute to the hotel's unique character but may impact their stay. There have been reports of issues concerning the hotel's cancellation policy, where some guests faced demands for payment despite having received prior confirmation of their cancellation. Furthermore, some guests expressed concerns about security, noting that the main entrance to the building often remains open throughout the night, and certain room doors appeared to have older, less secure locks. The hotel's historic nature, while charming, means it lacks an elevator, and some rooms may have quirky layouts or older fixtures. Despite these points, many guests found the hotel to offer good value for its price, especially considering its appealing location and the quality of its on-site restaurant.