Hotel Globo

The hotel's most notable feature is its exceptionally central location, placing guests directly adjacent to the Ariston Theatre and the main pedestrian shopping street. This prime position makes it an ideal choice for sightseers eager to explore the city's attractions, shoppers looking for convenience, and event-goers attending performances at the theatre. Guests consistently highlight the staff's general kindness, helpfulness, and professionalism, contributing to a welcoming atmosphere that many appreciate. While opinions on room cleanliness and comfort are mixed, the hotel is notably pet-friendly, making it a suitable option for travelers with pets and families seeking convenience. For an enhanced stay, it is advisable to reserve parking in advance due to limited on-site availability, and guests should be mindful of potential noise levels given the bustling central setting.

Facilities & Amenities
Most guests find the hotel's general amenities functional, though some experience issues that can impact their stay. Wi-Fi is available throughout the property, but some guests report it can be slow or unreliable, making internet access challenging. Similarly, televisions are provided in rooms, though a few guests noted they were not always operational, limiting entertainment options. While specific recreational facilities like a pool or fitness center are not widely mentioned, the hotel does offer air conditioning in rooms, which is appreciated for comfort, though some found it noisy or ineffective. Minibars or small refrigerators are present, but some guests reported them to be empty or non-functional, which can be inconvenient for storing personal items or drinks. The presence of kettles in rooms is noted, but guests sometimes found them lacking accompanying coffee supplies or cups, requiring them to seek beverages elsewhere.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is quite varied. Many guests describe rooms as spacious, modern, and comfortable, often highlighting the comfortable beds and large bathrooms with ample space. Some suites are particularly praised for their generous size and amenities. However, a significant number of guests reported issues with cleanliness, noting dust, stains, hair, uncleaned bins, and used items left from previous guests. Rooms are sometimes described as dated or in need of renovation, with issues like peeling tapestry, broken lights, or leaking showers. Noise levels are a recurring concern, with guests frequently mentioning disturbances from the street, ventilation systems, elevators, plumbing, or neighboring rooms, impacting restful sleep. While some rooms are well soundproofed, others are not. Practical amenities like toilet paper holders, hooks in bathrooms, or drying racks for swimwear are sometimes missing, and hairdryers can be problematic.

Dining & Food Quality
Guest experiences with dining, particularly breakfast, are quite mixed. Most guests find the breakfast to be modest, with a limited selection that often focuses heavily on sweet items like pastries. Some describe it as basic, lacking fresh fruit, salads, or hot food options, and note that coffee is often instant or of poor quality. Many guests found the breakfast to be expensive for what was offered, and some mentioned issues with limited gluten-free choices or items not being fresh. Conversely, some guests found the breakfast to be good, varied, and worth the cost, appreciating the available options. Feedback on dinner and the hotel's restaurant is predominantly negative, with guests reporting poor food quality, a lack of authentic Italian flavors, and limited choices. Some described the dinner service as unaccommodating, with staff being unhelpful or even rude.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests directly in the heart of the city. It is situated immediately next to the Ariston Theatre and the main pedestrian shopping street, offering unparalleled access to shops, restaurants, and local attractions. Guests appreciate being within a short walk of the Empress Promenade, the coastal cycling path, and various cafes. The train station is also conveniently located within a 10 to 15-minute walk, providing easy access for arrivals and departures. While the location is ideal for exploring on foot, parking is a significant consideration. On-site parking is available but limited, often requiring advance reservation and incurring a fee. Many guests found the on-site parking to be expensive or full, necessitating the use of nearby public parking garages, which are also costly and can be problematic.

Staff & Service
Feedback on staff and service is notably varied, ranging from highly positive to very negative. Many guests commend the staff for being kind, helpful, welcoming, and professional, highlighting their attentiveness and willingness to assist with requests. The check-in process is often described as quick and efficient. However, a significant number of reviews detail instances of rude or unprofessional behavior from certain staff members, including the owners. Some guests reported being denied basic courtesies, such as using a restroom, or experiencing unhelpful responses to inquiries. Issues with housekeeping are also mentioned, with some guests finding rooms not cleaned adequately or services like towel replacement overlooked. Despite these mixed experiences, the hotel's pet-friendly service is consistently praised, with staff making pets feel genuinely welcome.

Additional Information
The hotel maintains a clear pet-friendly policy, with many guests appreciating that their dogs are genuinely welcome and well-received during their stay. This makes it a convenient choice for travelers with animal companions, contributing positively to their overall experience. However, a unique and frequently criticized hotel policy involves guests being prohibited from bringing outside water into their rooms, with the expectation that they purchase beverages directly from the hotel. This rule has caused considerable frustration and negative experiences for several guests, who found it both inconvenient and unreasonable. Furthermore, some guests have reported issues with booking discrepancies or room allocation, where the room provided did not match their reservation or they were unexpectedly moved to a different building or even a different hotel. These situations have led to significant inconvenience and dissatisfaction, highlighting a need for clearer communication regarding reservations.