Holiday Inn Kolkata Airport By Ihg

The hotel is a popular choice for travelers seeking convenience and comfort, particularly due to its prime proximity to the airport and its reputation for exceptional hospitality. Guests consistently highlight the friendly and attentive staff as a major asset, contributing significantly to a pleasant stay. The spacious and clean rooms are frequently praised, offering a comfortable retreat after travel. While the breakfast spread receives widespread acclaim for its variety and quality, the hotel's location near the airport makes it an ideal fit for business travelers and frequent flyers needing easy access to flights. Families also find the hotel accommodating, appreciating the comfortable environment. For those planning a stay, it is advisable to confirm room condition upon check-in, as some reviews suggest certain areas may benefit from updates, and be prepared for potentially challenging conditions on the immediate approach road.

Facilities & Amenities
Guests frequently commend the hotel's array of facilities, which enhance their stay. A notable feature is the rooftop swimming pool, offering pleasant views and enjoyed by many, including children, though some note it is not very deep. The gym is available for guests to maintain their fitness routines, described as well-maintained by most, though a few suggest the machines could benefit from an upgrade. Wi-Fi connectivity is generally reported as strong and reliable throughout the property. While parking is available, guests note it is uncovered, which can lead to vehicles becoming very hot. Other conveniences include a mini bar in rooms and readily available bottled water, though some expressed minor concerns about the cleanliness of bottle threads. Some guests also mentioned issues with air conditioning functionality or noise from outdoor units, and a few noted the television size or limited channel selection.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness and the comfort of its accommodations. Many guests appreciate the spacious rooms and find the beds comfortable, ensuring a restful sleep. However, some reviews indicate that certain rooms may be dated or in need of refurbishing, with mentions of worn-out fixtures, non-working electrical appliances, or a strong smell of fresh paint. Noise levels can be a significant concern for some, with reports of loud music from adjacent celebrations, machine noise, or aircraft sounds disturbing sleep. While most rooms are clean, a few guests noted issues with dust or a stuffy atmosphere, and some experienced problems with bathroom functionality, such as water pressure, non-working flushes, or empty toiletries. Some also mentioned old or worn-out towels and unpleasant smells in corridors.

Dining & Food Quality
The hotel's dining experience is a highlight for many guests, particularly the breakfast service. The breakfast buffet consistently receives high praise for its wide variety of options, including both Indian and continental choices, and its overall delicious quality. Many appreciate the live counters and the freshness of the food. While dinner generally meets expectations, some guests had mixed feelings, with a few noting that the vegetarian options did not always impress. The restaurant and Social Kitchen are commended for their pleasant ambiance and the attentive service provided by the staff. In-room dining is also available and frequently described as prompt and offering tasty selections, including a good late-night menu. However, a few guests felt that the food prices were on the higher side.

Location & Accessibility
The hotel's location is a primary draw, being highly convenient due to its close proximity to the airport, often described as just an eight-minute ride away. This makes it an excellent choice for travelers with early or late flights. However, guests note that while convenient for airport access, the hotel is far away from main tourist attractions in the city. The surrounding area offers access to nearby markets and restaurants, including a supermarket. The approach road to the hotel is frequently mentioned as a challenge, with descriptions of being congested, waterlogged, chaotic, and having potholes, which can make accessing the property difficult. While airport pick-up services are generally smooth, some guests reported issues with pre-booked transfers not showing up, and there is no free airport drop service.

Staff & Service
The staff and service at the hotel consistently receive glowing reviews, standing out as a major strength. Guests frequently commend the team for being exceptionally friendly, helpful, courteous, and highly attentive to their needs. The check-in process is often described as smooth and efficient, though some guests experienced initial difficulties or delays, particularly with reception staff not honoring booking information, which sometimes required manager intervention. Housekeeping standards are generally high, with staff ensuring rooms are clean and well-maintained. The overall hospitality provided by the entire team, from the front desk to the dining area, is a recurring theme, with many guests highlighting their willingness to assist and provide excellent service. The hotel's commitment to employing specially-abled staff is also noted as a commendable initiative.

Additional Information
Beyond the standard amenities, the hotel offers several notable features and policies. It is well-equipped for business clients, featuring multiple banquet halls and boardrooms suitable for conferences and meetings. Both smoking and non-smoking rooms are available to cater to guest preferences. While the hotel generally aims to accommodate requests for early check-in and late check-out, guest experiences vary, with some requests being honored while others are refused. Some reviews indicate that the property may be dated and could benefit from renovation to align with modern standards. Guests should also be aware that there might be construction in the vicinity, which can lead to dust. The hotel's policy of employing specially-abled individuals is a unique and highly appreciated aspect of its operations.