The Fern Residency Kolkata

The hotel is a notable choice for its strategic location near the airport, making it highly convenient for airport transiting guests and business travelers seeking easy access to the city's IT corridor. A signature feature is its consistently praised culinary offerings, particularly the diverse and delicious food available at its restaurant, complemented by exceptional service from a dedicated and welcoming staff who consistently receive high praise for their helpfulness and politeness. Guests frequently highlight the hotel's overall cleanliness and the general comfort of its accommodations, contributing to a pleasant and memorable stay. It is also well-suited for families attending events and food enthusiasts seeking quality dining experiences. To enhance your stay, consider requesting a room on a higher floor to mitigate potential street noise, and be prepared for possible challenges with on-site parking, which some guests found problematic due to lack of clear instructions or availability.

Facilities & Amenities
The hotel offers various facilities to cater to different guest needs, including well-equipped banquet halls and conference facilities that are frequently utilized for corporate events and large gatherings, receiving positive remarks for their setup and amenities. A gym is available for guests looking to maintain their fitness routines, though some found it to be decent rather than exceptionally equipped. While the hotel provides Wi-Fi access, feedback on its performance is mixed, with some guests reporting weak signals and connectivity issues that hindered their internet use, while others found it adequate for basic browsing. Some rooms are noted to include a foot massager, adding a unique comfort amenity that guests appreciated after a long day. Guests should also be aware that the reception area is uniquely located on the second floor, requiring use of a lift to access it, which some found to be small or inconvenient.

Cleanliness & Room Comfort
Most guests commend the hotel's cleanliness, frequently describing rooms as neat and clean with clean linen and hygiene. The beds are consistently praised for being comfortable, ensuring a restful sleep. However, feedback on room size is mixed; while some found rooms spacious, others described them as compact or small in size, with some noting signs of wear and tear or old furniture. Bathroom cleanliness and condition also received varied comments, with some finding them clean and hygienic or spacious, while others reported issues like unclean washrooms, broken taps, or even the presence of cockroaches. Noise levels are a concern for some, particularly from outside road traffic in front-facing rooms, though side rooms were quieter. Air conditioning performance is also inconsistent, with some guests experiencing non-working AC units or issues with switchboards, while others found the AC to be effective.

Dining & Food Quality
The hotel's dining experience is a major highlight for many guests, with the food consistently described as great, excellent, and delicious. The Zedd Kitchen restaurant receives high praise for its ambience and the quality of its offerings. Breakfast is particularly well-regarded, with many guests appreciating the wide variety of options available in the buffet spread, including both local and international dishes. The food is often noted for being tasty and not overly oily, contributing to a pleasant culinary experience. While most feedback on dining is positive, some guests reported issues with the dinner buffet, such as items being unavailable or changes to the menu without prior notification. Additionally, some experienced long waiting times for breakfast or found the options to be less varied than expected. Room service for food also received mixed reviews, with some finding it prompt and good, while others experienced delays or unresponsiveness, requiring multiple calls for assistance.

Location & Accessibility
The hotel's location is a significant advantage, being very close to the airport and easily accessible, making it ideal for travelers. It is situated on a main road at a busy crossing, which provides convenient access to various parts of the city, including the IT corridor and nearby shopping malls like City Centre 2. Guests appreciate the proximity to other eateries and the availability of car facilities for local travel. However, parking is a recurring and significant concern for many guests. Issues reported include a general lack of parking space, no clear instructions on where to park, and instances of rude security guards regarding parking. Some guests also mentioned that the parking area, including the basement, was dirty, and that parking could incur additional charges. The hotel's reception being on the second floor, accessed by a small lift, also presents a minor accessibility point.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their excellent service and hospitality. Guests frequently highlight their politeness, friendliness, helpfulness, and attentiveness across all departments. The check-in process is often described as smooth and quick, with reception staff providing a warm welcome and efficient service. Housekeeping staff are particularly commended for their diligence in maintaining clean rooms and promptly addressing guest requests. Restaurant and banquet staff are also noted for their professional and courteous demeanor. While the majority of feedback is highly positive, some guests reported isolated negative experiences with specific staff members, such as a rude security guard regarding parking. Additionally, feedback on room service is mixed, with some finding it prompt and good, while others experienced delays or unresponsiveness, requiring multiple calls for assistance. Overall, the staff's dedication significantly enhances the guest experience.