Treebo Trend Serenity Inn - Koregaon Park

The hotel is primarily distinguished by its prime location in Koregaon Park, offering guests immediate access to a vibrant array of cafes, pubs, and local attractions, including the German Bakery and Starbucks. This makes it an excellent choice for sightseers eager to explore the city's highlights, business travelers seeking convenience, and couples looking for a lively area. Many guests consistently praise the spacious rooms and the generally clean environment, alongside the predominantly friendly and helpful staff who are often highlighted for their cooperative and prompt service. While the hotel offers good value, some guests note mixed experiences with breakfast variety and occasional noise levels from other guests. For a more comfortable experience, it is advisable to confirm hot water availability, especially outside of morning hours, and to manage expectations regarding the breakfast spread, which some found limited in options.

Cleanliness & Room Comfort
Most guests commend the hotel for its clean rooms and hygienic conditions, frequently describing them as neat, well-maintained, and spotless, contributing to a comfortable stay. The spacious rooms are often highlighted, with some featuring bathtubs and three-seater sofas, enhancing the sense of comfort. However, feedback on cleanliness is mixed, as some guests reported significant issues, including filthy toilets, stains on linen, dust under beds, and unpleasant odors emanating from restrooms. There are also reports of mosquitoes and even a mouse trap in rooms, indicating pest control concerns. Noise levels are also a point of contention; while some found the location quiet, many experienced considerable noise at night from other guests, particularly due to loud doors and banging, which disrupted sleep. Additionally, hot water availability is inconsistent, with some guests receiving it only via bucket or finding it limited to morning hours due to solar heaters.

Dining & Food Quality
Feedback on dining and food quality is notably mixed. While many guests praise the breakfast for being freshly cooked, tasty, and of good quality, others express significant disappointment, citing limited variety, unhygienic conditions in the kitchen and dining area, and even rude staff during breakfast service. Some found the food options minimal for the price, describing the tea and coffee as sub-standard. The breakfast area itself is a frequent point of criticism, often described as small, crowded, untidy, and in need of revamping, with mentions of uncleaned tables and plastic plates. Despite these concerns, room service is available and generally well-regarded for the taste of its limited but practical menu, which includes options like veg thali and chicken thali.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests in the vibrant heart of Koregaon Park. It offers excellent accessibility to a wide array of local attractions, including popular cafes, pubs, and temples, with the German Bakery and Starbucks being notable neighbors. Guests appreciate its proximity to public transportation, including the metro and Pune station, making it convenient for exploring the city or for business purposes. While the immediate surroundings are generally praised, one review noted the car park area as being unkempt. Overall, the location is considered ideal for both leisure and business travelers, providing easy access to essential services and entertainment.

Staff & Service
The staff and service receive overwhelmingly positive feedback, with many guests commending their friendliness, helpfulness, politeness, and cooperative nature. The reception staff, in particular, is frequently praised for their efficiency, accommodating requests like early check-in, and providing prompt assistance. Guests often describe the service as excellent, making their stay comfortable and enjoyable. However, there is a significant contrasting sentiment from a minority of guests who reported extremely negative interactions, including instances of rudeness, screaming, and intimidation from certain staff members, particularly regarding booking issues or guest complaints. Some also noted staff blaming guests for room damages or demanding penalties, which led to frustrating experiences.

Additional Information
A recurring concern among guests relates to the hotel's booking and payment policies, with several reports of the hotel demanding upfront payment and even canceling reservations despite bookings made with "pay at hotel" options. This unexpected demand for prepayment led to significant frustration and inconvenience for guests, with some having their stays canceled without clear resolution. Another important detail is the hot water system, which relies on solar heaters, meaning hot water is primarily available only in the mornings, which can be an inconvenience for those needing hot water at other times. Guests should also be aware of potential issues with in-room amenities, as some reported that basic essentials like toiletries were not provided and had to be specifically requested. Furthermore, there were isolated incidents of staff attempting to charge guests for marks on duvet covers or towels, leading to disputes over perceived damages.