New Coast Hotel Manila

The hotel offers a truly memorable experience, largely due to its exceptional staff service and spacious, clean rooms, making it a standout choice for guests. Its signature feature is the combination of these elements with a prime location that places visitors at the heart of the city's vibrant downtown. This makes it an ideal fit for business travelers seeking comfortable workspaces, sightseers eager to explore nearby attractions, and families looking for ample room and convenient access to entertainment. Guests consistently highlight the hotel's commitment to cleanliness and the attentive care provided by its team. To enhance your stay, it is advisable to inquire about the current status of ongoing renovations, particularly regarding the pool, and consider requesting a room on a higher floor for potentially better views and reduced noise.

Facilities & Amenities
The hotel is currently undergoing significant renovations, which has unfortunately led to the closure of key facilities, most notably the swimming pool, steam room, and sauna, causing considerable disappointment for many guests who had anticipated using them. While the fitness center remains accessible, some reviews indicate it has been relocated or is smaller than expected. The hotel features an on-site casino, which is a draw for some, though its atmosphere and entry rules are noted. Guests appreciate the convenience of a bakery and coffee bar in the lobby. The previous main bar has been replaced by a sports bar, which some returning guests find less lively than its predecessor. Wi-Fi is available, though some guests mention it can be slow or that high-speed access incurs an additional charge.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as exceptionally clean, spotless, and pristine. The spacious rooms are a recurring highlight, providing ample space for relaxation. Comfortable beds and quality linens contribute to a restful night's sleep. The bathrooms are generally well-maintained and spacious, often featuring both a shower and a separate tub, though some minor issues like non-working hair dryers or a lack of a bin by the sink have been noted. In-room amenities such as complimentary water and toiletries are appreciated. While some guests describe the rooms as somewhat dated in terms of furniture or decor, others find them well-maintained. Noise levels receive mixed feedback, with some guests experiencing construction noise during the day or corridor noise, while others report a quiet environment conducive to sleep.

Dining & Food Quality
The breakfast buffet receives widespread acclaim, with guests describing it as superb, excellent, and amazing, offering a wide variety of delicious international cuisines, including Asian and Western options. While the overall food quality is highly praised, some recent reviews suggest a slight decline in variety and presentation, possibly due to the ongoing renovations affecting the dining areas. The new breakfast area is generally well-received for its ambiance. Room service is frequently mentioned for its efficiency, delicious offerings, and reasonable pricing. Additionally, the bakery located in the lobby is highlighted as phenomenal, providing excellent treats. The hotel’s restaurant and bar areas are noted for their pleasant atmosphere, though some guests found the sports bar less vibrant than previous setups.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests. It is situated within easy walking distance of major attractions, including Robinsons Mall, various entertainment venues, clubs, and bars. Its proximity to Manila Bay offers scenic views from some rooms. The US Embassy is also nearby, which is convenient for some travelers. While the location is ideal for exploring the immediate vicinity, guests note that navigating the city's notorious traffic can make travel to other parts of Manila time-consuming. Feedback on the surrounding area is mixed; some find it safe and vibrant, while others describe it as crowded or challenging to navigate, particularly at night. Parking is available, with valet service being the primary option, though some guests find it expensive.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their friendliness, attentiveness, and welcoming service. Guests frequently highlight their willingness to go above and beyond to ensure a comfortable stay, often anticipating needs before being asked. Housekeeping is particularly commended for its thoroughness, efficiency, and responsiveness to guest requests, such as daily linen changes and timely provision of amenities. The check-in and check-out processes are described as smooth and quick. The concierge service is highly valued for providing helpful local recommendations and assisting with transportation arrangements. Restaurant staff are noted for their helpfulness and pleasant demeanor. While security personnel are generally seen as professional, some guests find their bag checks and questioning upon entry to be overly zealous.

Additional Information
A significant point of feedback revolves around the ongoing renovations, which have been in progress for an extended period, causing frustration among guests due to the prolonged closure of facilities like the pool and the presence of construction noise, sometimes impacting sleep. Guests often express disappointment about not being informed of these extensive works prior to booking. The hotel's deposit policy, requiring a substantial amount per night, is noted as an inconvenience by some. While the hotel generally maintains a non-smoking policy, some guests report issues with smoke smell in their rooms. Some reviews mention that the air conditioning policy automatically turns off when the room key is removed, requiring a workaround to keep the room cool. Additionally, some guests have noted that power outlets in older rooms may be outdated or lack USB ports.