Valero Grand Suites By Swiss-Belhotel

The hotel is frequently praised for its convenient location in the heart of Makati, its friendly and helpful staff, and its clean rooms. Many guests appreciate the easy access to nearby restaurants, stores, and parks, making it a comfortable base for exploring the city. However, some guests have noted issues with the age of the property, including concerns about cleanliness and the need for updates. Overall, the hotel offers a pleasant experience for many guests, but improvements in certain areas could enhance its appeal. The hotel's condition requires upgrades.

Several guests have highlighted the availability of fast Wi-Fi as a significant advantage, particularly for business travelers or those needing to stay connected. However, some reviewers mentioned that the air conditioning in their rooms was mediocre or dated, impacting their comfort. Elevator access was not mentioned in multiple reviews. The kitchen facilities, while present, were sometimes described as lacking essential equipment, such as pans for cooking, limiting their usability for guests who prefer to prepare their own meals. The hotel does not have EV charging stations.

Many guests have consistently praised the clean rooms, noting that the housekeeping staff maintains a high standard of cleanliness. However, some reviewers have reported issues with cleanliness in specific areas, such as the bathroom, particularly around the sink and shower. A few guests mentioned encountering a bad odor in the building, elevator, or on their floor, while others reported that the linens and towels were old. Several guests commented on the firmness of the beds, with some finding them too hard and requesting foam toppers for added comfort.

The breakfast experience appears to be a point of contention, with some guests describing it as substandard and the service as poor. Several reviewers mentioned that the breakfast was limited in terms of variety and options. One reviewer specifically mentioned difficulty arranging for golf through the front desk and concierge service, suggesting potential issues with the dining service.

The hotel's central location is frequently cited as a major advantage, with guests appreciating its proximity to restaurants, stores, and a nearby park. Many reviewers mentioned the convenience of being able to walk to various amenities and attractions. The hotel's parking situation was described as expensive by some reviewers. The hotel does not have EV charging stations.

The friendly staff is a recurring highlight in many reviews, with guests consistently praising their helpfulness, courtesy, and willingness to assist with any needs. Several reviewers specifically mentioned the positive interactions they had with the front desk staff, security personnel, and porters. The staff's attentiveness and responsiveness to requests were also frequently mentioned as contributing to a pleasant stay.

Several reviewers mentioned that the rooms could benefit from updates, particularly in the bathrooms. Some guests noted that the bathrooms appeared dated and could use modernization. One reviewer specifically mentioned the lack of an outlet in the bathroom for plugging in a hairdryer, which they found inconvenient. The dated bathrooms were a recurring concern for some guests.

Overall, guests express mixed sentiments regarding the value and satisfaction of their stay. While many appreciate the convenient location, friendly staff, and clean rooms, others have raised concerns about the age of the property, the firmness of the beds, and the limited breakfast options. The hotel appears to be best suited for business travelers and those seeking a convenient location in Makati, but may not be the ideal choice for those prioritizing modern amenities or luxurious accommodations.