Mercure Hyderabad KCP

The hotel offers a luxurious urban escape, renowned for its rooftop bar and restaurant with its excellent ambiance and views, including of Hussain Sagar Lake, which is a memorable highlight for many guests. The hotel is consistently praised for its attentive staff, high-quality food, particularly the breakfast, and its impeccable cleanliness. The comfortable and spacious rooms also contribute significantly to a pleasant stay. Its central location makes it an ideal choice for various types of travelers. The hotel is well-suited for business travelers due to its proximity to business hubs and offices, and for sightseers looking to explore key attractions. Families also find it a good fit, appreciating the comfortable and spacious accommodations. To enhance your experience, guests recommend utilizing the helpful staff for local directions and recommendations, and being aware that while most rooms are well-maintained, some minor bathroom fixes might be needed.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience. A standout feature is the rooftop bar and restaurant, which provides a great ambiance and excellent views, making it a popular spot for relaxation and dining. Guests also appreciate the well-maintained fitness center, allowing them to continue their routines while traveling. The availability of free Wi-Fi throughout the property is consistently noted as a convenience, ensuring guests can stay connected. While some guests noted the absence of a swimming pool, the other amenities generally contribute to a comfortable and enjoyable stay. The hotel also provides facilities for hosting meetings and events, with guests praising the helpful staff and delicious food provided for such occasions.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spacious, and comfortable, contributing to a restful stay. The beds are frequently described as cozy and ensuring a good night's sleep, with clean linens being a consistent positive. Many rooms offer pleasant city views, enhancing the overall ambiance. However, some guests reported specific bathroom issues, such as splashing taps, showers that operate both head and hand simultaneously, and occasional drain problems. While most found the rooms well-maintained, a few noted minor issues like a dirty office chair, stained drinking glasses, or mold stains in the bathroom, suggesting some areas could benefit from more consistent attention. Noise levels were generally reported as minimal, though a few guests mentioned some disturbance from nearby traffic or train tracks.

Dining & Food Quality
The breakfast buffet consistently receives high praise from guests, described as superb, excellent, and having a wide variety of options, including both local and international cuisines. Many highlight the food quality as delicious, well-prepared, and exceptional, making the breakfast a significant highlight of their stay. The rooftop restaurant and bar also offer a great dining experience with good food and a pleasant ambiance. While the breakfast is a clear favorite, feedback on room service is mixed; some found it prompt, but others noted limited menus, small portions, and higher prices compared to outside options. Overall, the hotel's culinary offerings, especially the breakfast, are a strong point, contributing positively to the guest experience.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it incredibly convenient for guests to access key attractions, shopping areas, and business hubs. Its proximity to the metro station further enhances accessibility, providing easy transit options. Situated in Banjara Hills, the hotel is well-placed for both business and leisure, with many guests appreciating its closeness to their offices or the VFS office. While the hotel is on a main road, offering excellent connectivity, some guests noted the immediate surroundings have less open space and can be a crowded junction. There are also mixed comments regarding the smell from the nearby Hussain Sagar Lake, though many did not experience this. Parking facilities are available for guests.

Staff & Service
The hotel staff consistently receives overwhelming praise for their warmth, courtesy, and attentiveness. Guests frequently highlight their helpfulness and professionalism, noting their willingness to go above and beyond to ensure a comfortable stay. The front desk team is particularly commended for their quick check-in and check-out processes, as well as their assistance with requests like late check-outs, luggage handling, and providing local directions. Housekeeping is described as superb and efficient, maintaining clean rooms. The restaurant staff are also noted for their efficient and exceptional service. While the vast majority of feedback is positive, a few isolated instances mentioned slow check-in/out or a perceived lack of proactive service from new staff in certain dining areas.

Additional Information
The hotel is recognized for its commitment to sustainability, notably through its plastic-free initiative, utilizing glass bottles for water in rooms, a thoughtful touch appreciated by environmentally conscious guests. It also offers well-equipped facilities for hosting meetings and events, with guests commending the staff's support and the quality of food provided for such gatherings, making it a suitable choice for business functions. For those interested in loyalty programs, the hotel is part of the Accor group, offering membership benefits and discounts on public rates, although some guests felt a degree of pressure during the sign-up process for the rewards program. Guests should also be aware of the hotel's strict identification policy, which requires passports or OCI cards for check-in, an important detail as some visitors faced issues when only presenting a driver's license.