SWAGATH DE ROYAL HOTEL

The hotel served as a notable venue, particularly for social gatherings and functions, and was often chosen for its convenient location near Hitec City. Guests frequently commented on the highly variable nature of the staff service, which ranged from very helpful to notably rude. Feedback on food quality was also inconsistent, with some praising the taste while others found it to be of low standard or even problematic. The room comfort and overall condition received mixed reviews, with some guests finding them clean and acceptable, while others reported significant issues. The property was undergoing renovations, which impacted guest experience due to noise. The hotel was a suitable choice for business travelers seeking proximity to the Hitec City area, families looking for a place to dine or celebrate, and individuals attending various events. To ensure a satisfactory stay, it would have been advisable for guests to confirm the availability of specific services, such as the buffet, and to inspect their room upon arrival to address any immediate concerns.

Facilities & Amenities
The hotel was frequently utilized for various events and social gatherings, with several guests mentioning its suitability for small functions, get-together parties, and even birthday celebrations and engagement functions. Its banquet halls were a key feature, providing dedicated spaces for these occasions. The availability of these event facilities was a recurring theme in guest feedback, indicating its role as a community gathering point for celebrations and professional gatherings. Guests appreciated having a designated space for their functions, which contributed to the hotel's appeal as a local venue. The ability to host various types of events, from intimate get-togethers to larger celebrations, made it a versatile choice for many. Other amenities such as a fitness center or swimming pool were not widely discussed in guest reviews, suggesting they were either not a primary focus or not available during the period of review.

Cleanliness & Room Comfort
Guest feedback on room condition and cleanliness was notably mixed, with a significant number of reviews expressing dissatisfaction. While some guests found their rooms to be clean and neat, others reported a range of issues, including disgusting sheets with too many marks, and rooms that were simply described as not good or worst. Several guests encountered problems with in-room amenities, such as water gushing from the air conditioning units or non-functional geysers, leading to a lack of hot water. There were also specific, severe complaints about bugs in the bed causing bites, and a general lack of proper air conditioning or cleanliness in the washrooms. These issues significantly impacted guest comfort and sleep quality, leading to highly unpleasant stays for some.

Dining & Food Quality
Feedback on food quality and taste was highly inconsistent among guests. While some praised the good taste of dishes like mutton and Daal makhani, and found the food to be delicious or decent, a substantial number of reviews described the quality as average, diminishing, or even low. Concerns were raised about stinking food, very bad taste, and in some severe cases, food poisoning. The buffet system received particular scrutiny; many guests reported it was closed for renovation or discontinued, and when available, it often lacked variety or featured cold food, such as mutton biryani. The dining service was frequently criticized for being very slow, with long waiting times for orders, and issues with order accuracy, including instances of receiving chicken Manchurian instead of the requested veg Manchurian.

Location & Accessibility
The hotel's location was consistently highlighted as a significant advantage by guests. It was particularly convenient for those working in Hitec City, being described as very close and comfortable for individuals in that area. Its position on a main road also contributed to its easy accessibility. Guests appreciated its central location, which made it simple to reach various points of interest. Furthermore, the hotel was noted for its proximity to Sarath City Capital Mall, offering additional convenience for shopping and entertainment. This strategic placement made the hotel a practical choice for both business travelers and those looking to explore the surrounding urban environment, despite other reported issues with the property itself.

Staff & Service
Guest experiences with staff and service were markedly polarized. While some guests reported good service, describing staff as very good, friendly, and polite, a significant number encountered rude staff members. Specific complaints highlighted rude receptionists and other personnel who were perceived as unprofessional and unhelpful, particularly when dealing with inquiries or issues. The check-in process was generally described as smooth by some, but overall, the inconsistency in staff demeanor created a challenging environment for many. Issues with dining service, such as slow order delivery and incorrect orders, also contributed to negative perceptions of staff attentiveness and professionalism. This disparity in service quality significantly impacted the overall guest experience.